WhatsApp Business Platform
WhatsApp Business Platform
Business Messaging
WhatsApp Business Platform
Resources

Custom marketing templates

Updated: Nov 14, 2025
Learn how to create and send a custom marketing template.

Supported components

Custom marketing templates support the following components:
  • 1 header (optional; all types supported)
  • 1 body (required)
  • 1 footer (optional)
  • Up to 10 buttons (optional; all types supported)

Create a custom marketing template

Use the Message Templates API to create a custom marketing template.

Request syntax

This example syntax creates a template with an image header, body text with 3 named parameters, a footer, and 3 buttons (url, phone number, and quick-reply).
curl 'https://graph.facebook.com/<API_VERSION>/<WHATSAPP_BUSINESS_ACCOUNT_ID>/message_templates' \
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer <ACCESS_TOKEN>' \
-d '
{
  "name": "<TEMPLATE_NAME>",
  "language": "<TEMPLATE_LANGUAGE>",
  "category": "marketing",
  "parameter_format": "<PARAMETER_FORMAT>",
  "components": [
    {
      "type": "header",
      "format": "image",
      "example": {
        "header_handle": [
          "<HEADER_ASSET_HANDLE>"
        ]
      }
    },
    {
      "type": "body",
      "text": "<BODY_TEXT>",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "<BODY_PARAMETER_NAME>",
            "example": "<BODY_PARAMETER_EXAMPLE_VALUE>"
          },
          <!-- additional parameters and example values go here -->
        ]
      }
    },
    {
      "type": "footer",
      "text": "<FOOTER_TEXT>"
    },
    {
      "type": "buttons",
      "buttons": [
        {
          "type": "url",
          "text": "<URL_BUTTON_LABEL_TEXT>",
          "url": "<URL_BUTTON_URL>"
        },
        {
          "type": "phone_number",
          "text": "<PHONE_NUMBER_BUTTON_LABEL_TEXT>",
          "phone_number": "<PHONE_NUMBER_BUTTON_PHONE_NUMBER>"
        },
        {
          "type": "quick_reply",
          "text": "<QUICK_REPLY_BUTTON_LABEL_TEXT>"
        }
      ]
    }
  ]
}'

Request parameters

Placeholder Description Sample Value
<ACCESS_TOKEN>
String
Required.
Access token.
EAAAN6tcBzAUBOZC82CW7iR2LiaZBwUHS4Y7FDtQxRUPy1PHZClDGZBZCgWdrTisgMjpFKiZAi1FBBQNO2IqZBAzdZAA16lmUs0XgRcCf6z1LLxQCgLXDEpg80d41UZBt1FKJZCqJFcTYXJvSMeHLvOdZwFyZBrV9ZPHZASSqxDZBUZASyFdzjiy2A1sippEsF4DVV5W2IlkOSr2LrMLuYoNMYBy8xQczzOKDOMccqHEZD
<API_VERSION>
String
Optional.
API version. If omitted, defaults to the newest API version available to your app.
v23.0
<BODY_PARAMETER_EXAMPLE_VALUE>
String
Required if using a body component string that includes one or more parameters.
Example parameter value. You must supply an example for each parameter defined in your body component string.
WELCOME20
<BODY_PARAMETER_NAME>
String
Required if using named parameters.
Parameter name. You must supply a name for each parameter defined in your body component string. Must be a unique string, composed of lowercase characters and underscores, wrapped in double curly brackets.
{{discount_code}}
<BODY_TEXT>
String
Required.
Template body text. Variables are supported.
Maximum 1024 characters.
Welcome to Lucky Shrub, {{first_name}}!\\n\\nUse code *{{discount_code}}* to get {{discount_amount}} off of your first purchase!
<FOOTER_TEXT>
String
Optional.
Footer text.
Maximum 60 characters.
Lucky Shrub: Your gateway to succulents!
<PARAMETER_FORMAT>
String
Optional.
Parameter format. Value can be:
  • named
  • positional
If the parameter_format property is omitted, the template will use positional formatting.
Lucky Shrub: Your gateway to succulents!
<HEADER_ASSET_HANDLE>
String
Required if using a header with a media asset.
4::aW1hZ2UvcG5n:ARYpf5zqqUjggwGfsZOJ2_o26Zs8ntcO2mss2vKpFb8P_IvskL043YXKpehYTD7IxqEB4t-uZcIzOTxOFRavEcN_tZLhk1WXFb3IOr4S8UKJcQ:e:1759093121:634974688087057:100089620928913:ARYyOAh63uQLhDpqOdk
<PHONE_NUMBER_BUTTON_LABEL_TEXT>
String
Required if using a phone number button.
Button label text. Maximum 25 characters. Alphanumeric characters only.
Call us
<PHONE_NUMBER_BUTTON_PHONE_NUMBER>
String
Required if using a phone number button component.
Business phone number to be called in the WhatsApp user’s default phone app when tapped by the user. Note that some countries have special phone numbers that have leading zeros after the country calling code (e.g., +55-0-955-585-95436). If you assign one of these numbers to the button, the leading zero will be stripped from the number. If your number will not work without the leading zero, assign an alternate number to the button, or add the number as message body text.
Maximum 20 characters. Alphanumeric characters only.
15550051310
<QUICK_REPLY_BUTTON_LABEL_TEXT>
Required if using a quick-reply button.
Button label text. Maximum 25 characters. Alphanumeric characters only.
Unsubscribe
<TEMPLATE_LANGUAGE>
String
Required.
Template language code.
en_US
<TEMPLATE_NAME>
String
Required.
Template name. Must be unique, unless existing templates with the same name have a different template language.
Maximum 512 characters. Lowercase, alphanumeric characters and underscores only.
reservation_confirmation
<URL_BUTTON_URL>
String
Required if including a URL button.
URL to be loaded in WhatsApp user’s default web browser when tapped.
https://www.luckyshrubeater.com/reservations
<URL_BUTTON_LABEL_TEXT>
String
Required if using a URL button.
Button label text.
Maximum 25 characters. Alphanumeric characters only.
View deals
<WHATSAPP_BUSINESS_ACCOUNT_ID>
String
Required.
WhatsApp Business Account ID.
546151681022936

Response syntax

Upon success:
{
  "id": "<TEMPLATE_ID>",
  "status": "<TEMPLATE_STATUS>",
  "category": "<TEMPLATE_CATEGORY>"
}

Response parameters

Placeholder Description Example value
<TEMPLATE_CATEGORY>
MARKETING
<TEMPLATE_ID>
Template ID.
1627019861106475
<TEMPLATE_STATUS>
PENDING

Example request

curl 'https://graph.facebook.com/v23.0/102290129340398/message_templates' \
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer EAAJB...' \
-d '
{
  "name": "welcome_discount_template",
  "language": "en_US",
  "category": "marketing",
  "parameter_format": "named",
  "components": [
    {
      "type": "header",
      "format": "image",
      "example": {
        "header_handle": [
          "4::aW..."
        ]
      }
    },
    {
      "type": "body",
      "text": "Welcome to Lucky Shrub, {{first_name}}!\n\nUse code *{{discount_code}}* to get {{discount_amount}} off of your first purchase!",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Pablo"
          },
          {
            "param_name": "discount_code",
            "example": "WELCOME20"
          },
          {
            "param_name": "discount_amount",
            "example": "20%"
          }
        ]
      }
    },
    {
      "type": "footer",
      "text": "Lucky Shrub: Your gateway to succulents!"
    },
    {
      "type": "buttons",
      "buttons": [
        {
          "type": "url",
          "text": "View deals",
          "url": "https://www.luckyshrub.com/deals"
        },
        {
          "type": "phone_number",
          "text": "Call us",
          "phone_number": "+15550051310"
        },
        {
          "type": "quick_reply",
          "text": "Unsubscribe"
        }
      ]
    }
  ]
}'

Example response

{
  "id": "1627019861106475",
  "status": "PENDING",
  "category": "MARKETING"
}

Send a custom marketing template

Use the Messages API to send an approved marketing template.

Request syntax

This example syntax is for sending the template described in the create syntax above, which expects a header image asset, and 3 body text parameter values which will replace their parameter placeholders in the body text string.
curl 'https://graph.facebook.com/<API_VERSION>/<BUSINESS_PHONE_NUMBER_ID>/messages' \
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer <ACCESS_TOKEN>' \
-d '
{
  "messaging_product": "whatsapp",
  "recipient_type": "individual",
  "to": "<WHATSAPP_USER_PHONE_NUMBER>",
  "type": "template",
  "template": {
    "name": "<TEMPLATE_NAME>",
    "language": {
      "code": "<TEMPLATE_LANGUAGE>"
    },
    "components": [
      {
        "type": "header",
        "parameters": [
          {
            "type": "image",
            "image": {
              "id": "<HEADER_ASSET_ID>"
            }
          }
        ]
      },
      {
        "type": "body",
        "parameters": [
          {
            "type": "text",
            "parameter_name": "<PARAMETER_NAME>",
            "text": "<PARAMETER_VALUE>"
          },
          <!-- additional parameters and values go here -->
        ]
      }
    ]
  }
}'

Request parameters

Placeholder Description Example value
<ACCESS_TOKEN>
String
Required.
Access token
EAAAN6tcBzAUBOZC82CW7iR2LiaZBwUHS4Y7FDtQxRUPy1PHZClDGZBZCgWdrTisgMjpFKiZAi1FBBQNO2IqZBAzdZAA16lmUs0XgRcCf6z1LLxQCgLXDEpg80d41UZBt1FKJZCqJFcTYXJvSMeHLvOdZwFyZBrV9ZPHZASSqxDZBUZASyFdzjiy2A1sippEsF4DVV5W2IlkOSr2LrMLuYoNMYBy8xQczzOKDOMccqHEZD
<API_VERSION>
String
Optional.
API version. If omitted, defaults to the newest API version available to your app.
v23.0
<BUSINESS_PHONE_NUMBER_ID>
String
Required.
WhatsApp business phone number ID.
106540352242922
<HEADER_ASSET_ID>
String
Required if template uses a header media.
1339522734477770
<PARAMETER_NAME>
String
Required if template uses one or more named parameters.
discount_code
<PARAMETER_VALUE>
String
Required if template uses one or more named parameters.
WELCOME25
<TEMPLATE_LANGUAGE>
String
en_US
<TEMPLATE_NAME>
String
Required.
Template name.
welcome_discount_template
<WHATSAPP_USER_PHONE_NUMBER>
String
Required.
WhatsApp user phone number.
16505551234

Response syntax

Upon success:
{
  "messaging_product": "whatsapp",
  "contacts": [
    {
      "input": "<WHATSAPP_USER_PHONE_NUMBER>",
      "wa_id": "<WHATSAPP_USER_ID>"
    }
  ],
  "messages": [
    {
      "id": "<WHATSAPP_MESSAGE_ID>",
      "message_status": "<PACING_STATUS>"
    }
  ]
}

Response parameters

Placeholder Description Example value
<PACING_STATUS>
Template pacing status.
accepted
<WHATSAPP_MESSAGE_ID>
WhatsApp Message ID.
This ID is included in status messages webhooks for delivery status purposes.
wamid.HBgLMTY1MDM4Nzk0MzkVAgARGBJBRkJENzExMTRFRjk2NTI1OTEA
<WHATSAPP_USER_ID>
WhatsApp user’s WhatsApp ID. May not match input value.
16505551234
<WHATSAPP_USER_PHONE_NUMBER>
WhatsApp user’s WhatsApp phone number. May not match wa_id value.
16505551234

Example request

curl 'https://graph.facebook.com/v23.0/106540352242922/messages' \
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer EAAJB...' \
-d '
{
  "messaging_product": "whatsapp",
  "recipient_type": "individual",
  "to": "16505551234",
  "type": "template",
  "template": {
    "name": "welcome_discount_template",
    "language": {
      "code": "en_US"
    },
    "components": [
      {
        "type": "header",
        "parameters": [
          {
            "type": "image",
            "image": {
              "id": "1339522734477770"
            }
          }
        ]
      },
      {
        "type": "body",
        "parameters": [
          {
            "type": "text",
            "parameter_name": "first_name",
            "text": "Jessica"
          },
          {
            "type": "text",
            "parameter_name": "discount_code",
            "text": "WELCOME25"
          },
          {
            "type": "text",
            "parameter_name": "discount_amount",
            "text": "25%"
          }
        ]
      }
    ]
  }
}'

Example response

{
  "messaging_product": "whatsapp",
  "contacts": [
    {
      "input": "16505551234",
      "wa_id": "16505551234"
    }
  ],
  "messages": [
    {
      "id": "wamid.HBgLMTY1MDM4Nzk0MzkVAgARGBIyQjM2RTlERTY4QjFGNzUwNDgA",
      "message_status": "accepted"
    }
  ]
}
Did you find this page helpful?
Thumbs up icon
Thumbs down icon