Last Updated: August 25, 2026
These Terms of Service for Use of Third Party Agents on WhatsApp (“Agent Terms”) govern your interactions with third-party artificial intelligence agents, bots, and automated services, which are operated by another person or company (“3P Agents”), that you choose to connect with on the WhatsApp service (“WhatsApp Service”) through a technical platform (“3P Platform”) provided by WhatsApp LLC (“WhatsApp”). 3P Agents are built, owned, and operated by independent third-parties (“Agent Providers”) — not by WhatsApp.
These 3P Agent Terms apply only to the 3P Agents you connect through the 3P Platform, not conversations you may have with third party chatbots or artificial intelligence in other contexts. Your access to and use of AI at Meta is separately governed by the Meta AI Terms of Service and is not covered by these Agent Terms.
Regional Entity: If you live in a country or territory in the European Region, the relevant WhatsApp entity referred to as “WhatsApp” is WhatsApp Ireland Limited.
These Agent Terms supplement, and are in addition to, the respective WhatsApp Terms of Service, WhatsApp Messaging Guidelines, and the WhatsApp Privacy Policy which continue to apply to your use of the WhatsApp Service, unless specifically described otherwise, including when you interact with 3P Agents on the WhatsApp Service.
Disclaimer: IF YOU ARE A WHATSAPP USER LOCATED IN THE UNITED STATES OR CANADA, THESE AGENT TERMS CONTAIN A BINDING ARBITRATION PROVISION, WHICH STATES THAT, EXCEPT IF YOU OPT OUT AND EXCEPT FOR CERTAIN TYPES OF DISPUTES, WHATSAPP AND YOU AGREE TO RESOLVE ALL DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION, WHICH MEANS THAT YOU WAIVE ANY RIGHT TO HAVE THOSE DISPUTES DECIDED BY A JUDGE OR JURY, AND THAT YOU WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS. PLEASE READ THE “DISPUTE RESOLUTION” SECTION BELOW TO LEARN MORE.
By connecting your 3P Agent to the WhatsApp Service, you agree to these Agent Terms, the WhatsApp Terms of Service, and any other applicable terms and policies. If you do not agree to these Agent Terms, you may not connect a 3P Agent. Eligibility. You are not allowed to connect with 3P Agents on WhatsApp if you are under the age of 13 (or a greater age required by law in your country or territory) or if you are prohibited from receiving our services or software under applicable laws.
Agent Provider Terms. In addition to these Agent Terms, an Agent Provider may require you to accept its own terms of service and policies. Those terms are separate agreements between you and the Agent Provider, and WhatsApp is not a party to them. It is your responsibility to review and understand any Agent Provider terms before interacting with that Agent Provider’s 3P Agent. You further represent and warrant that, before interacting with and connecting any 3P Agent, you have reviewed and satisfied all eligibility requirements imposed by the applicable agent provider’s terms of service, including any minimum age or parental consent requirements, and that your use of the 3P Agent does not violate those terms.
Updates. We may update these Agent Terms from time to time in accordance with the WhatsApp Terms of Service.
Independent Third-Party Services. 3P Agents are independent services created and operated by Agent Providers. WhatsApp provides the 3P Platform that enables 3P Agents to communicate with you on the WhatsApp Service. WhatsApp does not own, build, operate, control, or direct any 3P Agent.
No Affiliation, Endorsement, or Guarantee. WhatsApp is not affiliated with any Agent Provider. WhatsApp does not endorse, verify, guarantee, or assume any responsibility for any 3P Agent, its content, outputs, conduct, or any goods or services made available through a 3P Agent. The ability to connect a 3P Agent to the WhatsApp Service does not constitute a recommendation or endorsement by WhatsApp.
Agent Provider Responsibility. Agent Providers are solely responsible for: (a) the content and accuracy of any outputs or responses generated by their 3P Agents; (b) any actions taken by their 3P Agents on behalf of or at the direction of users; (c) any goods, services, or transactions facilitated through their 3P Agents; (d) their own compliance with applicable laws and regulations; and (e) their own data handling and privacy practices.
WhatsApp’s Role. WhatsApp acts solely as the provider of the 3P Platform that enables 3P Agents to communicate with you on the WhatsApp Service. WhatsApp does not act as a co-developer, co-owner, co-provider, joint offeror, or joint controller of any 3P Agent experience. WhatsApp is not a party to any transaction, agreement, or communication between you and an Agent Provider or its 3P Agent, except to the extent WhatsApp provides the underlying 3P Platform that enables 3P Agents to communicate with you on the WhatsApp Service.
Disputes with Agent Providers. Any dispute, claim, or complaint you may have regarding a 3P Agent, its content, outputs, actions, or any goods or services obtained through it, must be directed to and resolved with the applicable Agent Provider. WhatsApp has no obligation to mediate, arbitrate, or resolve disputes between you and an Agent Provider.
Fees and 3P Agent Limit. WhatsApp currently makes the 3P Platform available at no charge. If this changes in the future, any such fees will require your acceptance before they apply. Any fees charged by an Agent Provider in connection with its 3P Agent are separate from any amounts charged by WhatsApp and are governed solely by the Agent Provider’s terms.
Limitations on Connecting 3P Agents. You may connect up to five (5) 3P Agents at any time; you must remove your connection to an existing 3P Agent before adding a new one once this limit is reached. WhatsApp may adjust this limit from time to time.
User Rights. If you wish to exercise your rights such as access, deletion, correction, or portability with respect to data you have shared with a 3P Agent, you should direct those requests to the applicable Agent Provider, which determines how that data is used and retained once received. WhatsApp is neither responsible for nor able to fulfill requests relating to an Agent Provider’s use of your data.
Personal messages and calls on WhatsApp are protected with end-to-end encryption, meaning no one outside of the chat, not even WhatsApp or Meta, can read, listen to, or share them. The communications you exchange with 3P Agents are not end-to-end encrypted. You should not treat conversations with 3P Agents as equivalent to end-to-end encrypted personal messages between individual users. To operate the 3P Agent, the Agent Provider receives, processes, and stores your messages in an unencrypted form, subject to the 3P Agent’s individual data handling practices.
WhatsApp’s Acceptable Use provisions in the WhatsApp Terms of Service apply when you connect your 3P Agents on the WhatsApp Service. In addition, you agree that you will not use the WhatsApp Service to:
Enforcement. WhatsApp reserves the right to restrict, suspend, or terminate your access to any 3P Agent via the WhatsApp Service, or to restrict your WhatsApp account, if we believe you have violated these Agent Terms, or WhatsApp’s terms and policies such as the WhatsApp Terms of Service. WhatsApp may also restrict or remove a 3P Agent or Agent Provider from the platform for actions that would violate WhatsApp’s terms or policies, or to protect and promote the safety, security, or integrity of our users and services, including actions to detect, remove, report, and enforce against breaches of these terms or policies.
If you believe a 3P Agent is violating WhatsApp’s terms, policies or applicable law, you may get in touch with us here.
The disclaimers, limitations of liability, and indemnification provisions set forth in the WhatsApp Terms of Service apply to your interactions with 3P Agents and Agent Providers to the same extent and in the same manner they apply to your use of the WhatsApp Service generally.
All of the general provisions of the WhatsApp Terms of Service — including those relating to entire agreement, waiver, severability, assignment, amendments, and controlling language — also apply to these Agent Terms to the same extent and in the same manner as they apply to your use of the WhatsApp Service.
Incorporation by Reference – Special Arbitration Provision for the United States or Canada. If you are a user located in the United States or Canada, the Dispute Resolution, Governing Law, and Special Arbitration Provision for United States or Canada Users sections of the WhatsApp Terms of Service are incorporated by reference into these Agent Terms and apply to any dispute arising under or in connection with these Agent Terms. Disputes arising under these Agent Terms will be resolved under the same mechanisms, in the same forum, and under the same governing law as disputes arising under the WhatsApp Terms of Service.
Disputes with Agent Providers. For the avoidance of doubt, the dispute resolution provisions in these Agent Terms and the WhatsApp Terms of Service govern disputes between you and WhatsApp. Disputes between you and an Agent Provider regarding that Agent Provider’s 3P Agent, its content, outputs, or any goods or services are between you and the Agent Provider and are subject to applicable dispute resolution terms the Agent Provider may maintain.
WhatsApp does not make any promises with regard to the availability or quality of the 3P Platform or any specific features.
WhatsApp may modify, suspend, or discontinue access to the 3P Platform (in whole or in part) at any time, with or without notice. WhatsApp may impose limits on the number of 3P Agents available, the frequency of interactions, or other operational parameters at its sole discretion.
WhatsApp may restrict or terminate your access to 3P Agents at any time if you violate these Agent Terms, the WhatsApp Terms of Service, or applicable law and policies.
You may stop using 3P Agents at any time by choosing not to interact with them.
WhatsApp is not liable to you for any loss of access, data, content, or functionality resulting from the unavailability or discontinuation of a 3P Agent. Upon termination of your access to 3P Agents (whether by you or by WhatsApp), these Agent Terms will cease to apply to future interactions with 3P Agents, but the following sections will survive: About 3P Agents (WhatsApp’s Role and Disputes with Agent Providers), Dispute Resolution.