Healthcare communication faces unprecedented challenges as the healthcare workforce is increasingly faced with increased administrative burdens and reduced time with patients. Conversational agents powered by generative AI may offer a potential solution by collecting information, answering questions, documenting encounters, and supporting clinical decision-making through fluid, contextual dialogue. However, realizing their potential requires rigorous validation, careful implementation, and a strong commitment to safety, equity, and preserving human-centered care.
- Arjun Mahajan
- Dylan Powell
