Creating brilliant
digital experiences
From the frontline team to the technicians
in the field, we're transforming Telstra to
make every experience feel like magic.
Digital at Telstra
As the world becomes more digital, so are we. Increasingly our customers prefer to connect with us digitally, with more service transactions performed online than instore or via the phone.
Our digital world
Moving forward
We’re committed to:
- Ensuring all new products and services can be bought or managed by customers digitally.
- Make connecting with Telstra even easier, by continuously enhancing our customer tools like the award winning Telstra 24x7 App, and My Account.
- Building an enhanced digital eco-system for our frontline staff, to create a seamless experience for customers – whether that be online, in store, over the phone or with a home visit from a technician.
Through improved processes and tools for customers and staff, we aim to deliver a brilliantly connected future.
Popular ways to connect
Download the Telstra 24x7 App on your smartphone or tablet today
Alternatively, go online to My Account
Telstra 24x7® App
PlayManage your account and services from your smartphone or tablet with the Telstra 24x7® App.
My Account
PlayMy Account lets you manage your Telstra accounts and services online.
Switch to Email Bill
PlayEnjoy the quick and convenient way to receive your bill at a time that suits you from your desktop or mobile device.
Things you need to know
Facebook is a registered trade mark of Facebook, Inc. Twitter is a trade mark of Twitter, Inc., and is used under license.
CrowdSupport is a registered trade mark of Telstra Corporation Limited.