Pace CEO @jamiecuffe reveals why the same industry that pioneered machine learning accidentally built the perfect market for AI agents, with $400B of outsourced work ready to automate:
"Many of these folks were pioneers of machine learning, the prior generations of models to help with underwriting risk, and now they're leaning into the opportunities with AI."
"Insurance is also the largest vertical for BPO outsourcing, which is where we've seen agents take off, because they already have standard operating procedures. These tasks are well chunked up for agents."
"Banking, financial services, insurance spends $400 billion on outsourcing every year. To put that in context, that is the entire size of the enterprise software market. You total up Salesforce, ServiceNow, et cetera, that's the size of the BPO spend every year."
@pacecom
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