Important: Legacy calls upgrade to Meet calls, which have expanded features like live captions, in-call chat, stackable effects, cloud encryption, screen sharing, and more.
As users move over to Meet calling, some legacy calling features are being upgraded. A few features, like Family mode, Moments, and Knock Knock, are no longer available.
To use the new calling experience, update your Meet app to the latest version.
When all parties in the call use the latest version of Meet with the update, an in-app prompt explains that they're now using the new calling experience. Otherwise, the call defaults to the legacy calling experience. Once all users have the updated Meet app, legacy calling is no longer accessible.
Learn about the transition from legacy calls to the new Meet call experience.
- Business and EDU users: You can make 1:1 cloud-encrypted video calls and ring someone’s Workspace account or phone number.
- Users with personal accounts: You can ring other accounts or phone numbers once you and the person you're calling receive the update. In the meantime, you can continue to make Meet legacy calls.
- For meetings: Start or schedule a Google Meet video meeting.
In addition to Meet access controls, admins can also restrict who can make Meet calls to their users.
If you want to set call restrictions for users in your organization to prevent them from receiving calls:
- (Default) Users receive calls only from contacts and other users in the organization.
- Users can receive calls from anyone.
- Users can’t receive calls.
If you want to restrict users in your organization from placing calls, the following options are available:
- Turn off Meet's call creation ability to prevent your users from placing calls and starting meetings, but they can continue to receive calls or join meetings created by others.
- Mobile Device Management (MDM) to turn off calling with Google Meet for devices deployed to your organization.
Note: These settings affect only Google Meet calling, not legacy calling or calling in Google Chat. These settings also do not affect the ability to join meetings. Restrictions set in Access can further limit the calls that users can receive. Learn more about how to turn off legacy calling.
Important: As we roll out new Meet calling on meet.google.com, not all users are immediately eligible. To access legacy calling on the web with a personal account, go to meet.google.com/calling. After the rollout is complete, you can place calls at meet.google.com.
Make audio & video calls to a person or group
- On your computer, sign in to Google Meet.
- On the left, click Calls
.
- In the search bar, select the person or people you want to call.
- Click Continue.
- In the pop up, select Voice call
or Video call
- If someone isn’t reachable on Meet, this message shows: “[User’s name] can only join via link. Share a Meet link with them once the call is started.”
