From time to time, posts circulate that raise concerns about SSL/TLS decryption and the handling of logs in cloud-delivered security services. While healthy skepticism is important in cybersecurity, some of these narratives mix valid technical points with misleading claims — creating more fear, uncertainty, and doubt (FUD) than clarity.
Let's break down the key issues and demonstrate how Prisma Access effectively addresses each one.
Why SSL Decryption Matters
Today, more than 90% of internet traffic is encrypted. While encryption is critical for privacy, it also hides threats. To detect and prevent malware, phishing, data exfiltration, and compliance violations, enterprises require visibility into encrypted traffic.
That’s why decryption is a standard function in Secure Service Edge (SSE) platforms like Prisma Access.
Data Loss Prevention (DLP): Sensitive information cannot be protected if it remains unreadable to security tools.
Threat Prevention: Inline detection stops zero-day attacks, malware, and phishing before they ever reach endpoints.
Policy Enforcement: Accurate identification of applications, users, and content ensures security controls are applied correctly.
Without SSL decryption, these protections are severely limited.
Addressing the “Single Point of Failure” Concern
One critique is that decrypting traffic introduces a single point of failure: if decryption keys were compromised, it could expose sensitive data. This is a valid consideration — and one that Prisma Access mitigates with rigorous controls:
Secure storage: Keys are kept in hardware security modules (HSMs) or secure enclaves.
Ephemeral keys: Sessions use temporary keys that are rotated frequently.
Non-exportable keys: Keys are never accessible to customers, admins, or third parties.
Tenant isolation: Keys are managed per-customer — never shared across tenants.
Audit controls: Administrative access is tightly monitored and logged.
Logs and AI Training: Setting the Record Straight
Another point of concern is whether customer traffic logs are “repurposed for AI training.” Here’s what Prisma Access does:
Customer control: Customers decide what data is logged and where it is stored.
Privacy by design: Logs remain private to the customer and are not shared across tenants.
ML usage: If logs are leveraged in machine learning, the data is anonymized and aggregated strictly to improve security features (e.g., better threat detection).
No general AI training: Customer-identifiable data is not used to train public or general-purpose AI models.
Simply put: customer log data is used to protect the customer environment, not to fuel generic AI systems.
Independent Validation and Compliance
Beyond internal policies, external oversight matters. Certifications and compliance frameworks supported by Prisma Access — including SOC 2, GDPR, CCPA, and HIPAA — provide independent assurance that customer data is handled responsibly.
Conclusion
Decrypting SSL traffic and analyzing logs are necessary to deliver modern, cloud-based security. But necessary doesn’t mean careless. With proper safeguards, enterprises gain the protection they need without sacrificing privacy or control.
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