Issues

• Critical Issue: Helpdesk App Overrides Login Routes and Ignores Portal Settings

  bug
  frappe/helpdesk#3954 · Filter by author alikaali100 opened on Oct 31, 2026

• i18n: __() strings in .ts files are not extracted into main.pot

  bug
  frappe/helpdesk#3952 · Filter by author rafactx opened on Oct 31, 2026

• feat: Inactive/Archived status for Contacts to exclude former employees from autocomplete, CC suggestions, and ticket assignment

  frappe/helpdesk#3950 · Filter by author tomkosmita opened on Oct 30, 2026

• Calculate First Response SLA from the split timestamp for split tickets

  frappe/helpdesk#3949 · Filter by author NghiemThan opened on Oct 30, 2026
  2

• Core ticket fields (Customer, Contact, Priority, Ticket Type) missing in mobile view (MobileTicketAgent.vue)

  frappe/helpdesk#3938 · Filter by author tomkosmita opened on Oct 29, 2026

• Docker image: update Node for CVE-2026-111497 (22.23.4)

  frappe/helpdesk#3932 · Filter by author mahfuz-rahman007 opened on Oct 28, 2026

• Knowledge base: SEO settings for articles

  enhancementgood first issue
  frappe/helpdesk#3915 · Filter by author aerodeval opened on Oct 26, 2026
  4

• How should SQLite ticket search work across multiple hosts with shared site storage?

  frappe/helpdesk#3913 · Filter by author fmarslan opened on Oct 25, 2026

• reply_via_agent without to records a reply that is never sent

  frappe/helpdesk#3907 · Filter by author nextchamp-saqib opened on Oct 22, 2026
  1

• fix: Merging a ticket reverts its status from 'Closed' to 'Replied' when auto_update_status is enabled

  frappe/helpdesk#3895 · Filter by author tomkosmita opened on Oct 15, 2026

• fix(ticket): Ticket detail view header & contact tab display raw Contact ID instead of full_name (complementing #3844 & #3843)

  frappe/helpdesk#3894 · Filter by author tomkosmita opened on Oct 15, 2026

• Helpdesk Overrides Default Portal Home After Installation

  bug
  frappe/helpdesk#3892 · Filter by author elshafei-developer opened on Oct 15, 2026
  2

• Migrate to vite 8

  frappe/helpdesk#3891 · Filter by author ankush opened on Oct 15, 2026

• Proposal: adopt pdd-kit, open-source Product-Driven Development

  frappe/helpdesk#3885 · Filter by author itai-gendler opened on Oct 14, 2026
  1

• Please release frappe-ui 1.0.0-rc.1 bump: Helpdesk main no longer builds with Frappe v16.52.0

  frappe/helpdesk#3878 · Filter by author ews-pgasser opened on Oct 14, 2026
  6

• fix(ui): Ticket list view renders raw Contact ID instead of contact full_name / title field

  frappe/helpdesk#3844 · Filter by author tomkosmita opened on Oct 5, 2026

• fix(contact): Contact name edits in Helpdesk are silently reverted for contacts linked to a User due to stale User sync

  frappe/helpdesk#3843 · Filter by author tomkosmita opened on Oct 5, 2026

• Ticket created in task but project fetch automatically last add record.

  bug
  frappe/helpdesk#3834 · Filter by author mohsinalimat opened on Oct 3, 2026

• Cancelled User Invitation still shows “Invited” on the contact page

  frappe/helpdesk#3833 · Filter by author tomkosmita opened on Oct 2, 2026

• Edit Contact should warn that selecting Customer will send an invite when the contact has no User

  frappe/helpdesk#3832 · Filter by author tomkosmita opened on Oct 2, 2026
  1

• Create Contact drops selected Customer when “Invite as User” is unchecked

  frappe/helpdesk#3831 · Filter by author tomkosmita opened on Oct 2, 2026
  1

• fix(permissions): "Insufficient Permission for Email Domain" toast when Agent Manager opens Edit Email

  frappe/helpdesk#3830 · Filter by author tomkosmita opened on Oct 2, 2026
  2

• Agent dashboard SLA % drops after the period ends and blames the wrong agent

  bug
  frappe/helpdesk#3824 · Filter by author kaulith opened on Oct 1, 2026

• Enterprise Service Management mode with first-class Frappe ecosystem integrations

  Integration
  frappe/helpdesk#3808 · Filter by author ahmedelsherbiny-jpg opened on Sep 28, 2026

• Make Attachments Public setting is ignored for tickets

  frappe/helpdesk#3804 · Filter by author ps173 opened on Sep 27, 2026