The New Galaxy Z Fold7, Z Flip7 and Z Flip7 FE
Protected by Samsung Care+
Buy now and get 50% off on Samsung Care+ 1 Year. Redeem here within 30 days of purchase to start your coverage! Unlimited repair from unexpected damage protection up to 2 years and enjoy worldwide coverage!
- Limited time only*
- *Terms and condition apply. To be eligible for Samsung Care+ promotion benefit, registration may be required. Deductible (Service fee) applies.
Rest easy with Samsung Care+1
Accidental Drops
Dropped your device? You can let it slide.
Water Damage
Fully soaked? Don’t worry about it.
Unexpected Slip
Knocked over? No need to stress.
Here's what's covered
Unlimited repairs
Protect your Samsung Galaxy device with Samsung Care+ — preserve its value and enjoy unlimited repairs.
Accidental damage
Get the unlimited cover for cracks, drops or spills.2
Software issues
We’ll check and fix any issues if your device isn't running smoothly.
Certified care
Samsung certified technicians will fix your device using genuine parts.
At home or abroad
Enjoy the benefits of Samsung Care+ at home or abroad.3,4
Up to 2 replacements in 2 years
Make up to 2 claims within 2 years, and save with a low deductible per claim.
Fast repair services
Get your device repaired quickly.
Select your device to find out your coverage details5,6,7
Galaxy Z Fold7 and Z Flip7
Protected by Samsung Care+
Buy now and get 50% off on Samsung Care+ 1 Year. Redeem here within 30 days of purchase to start your coverage! Unlimited repair from unexpected damage protection up to 2 years and enjoy worldwide coverage!
Limited time only*
*Terms and condition apply. To be eligible for Samsung Care+ promotion benefit, registration may be required. Deductible (Service fee) applies.
Samsung Care+
Certified care by Samsung experts
Buy now and get exclusive 30% off on Samsung Care+ plan.
Redeem in SC+ buy page within 30 days of purchase to start your coverage!
Limited time only*
*Terms and conditions apply. To be eligible for Samsung Care+ promotion benefit, registration may be required. Deductible (service fee) applies.
Galaxy S25 Series Protected by Samsung Care+
Certified care by Samsung experts wherever you are! Unlimited repair from unexpected damage protection up to 2 years.
Awesome Galaxy A56 | A36 5G
Protected by Samsung Care+
Buy now and get 50% off on Samsung Care+ 1 Year Plan.
Redeem here within 30 days of purchase to start your coverage!
Limited time only*
*Terms and condition apply. To be eligible for Samsung Care+ promotion, registration may be required. Deductible (service fee) applies.
Galaxy Tab S10
Register now and protect your new device up to 2 years!
Deductible (service fee) applies.
How to buy Samsung Care+
You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.
1. Buy with your new purchase
You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.
2. Buy within 30 days of your purchase
You can buy Samsung Care+ within 30 days of purchasing your Galaxy device through your device settings, on Samsung.com or the Samsung Care+ website. Go to Samsung Care+ website for more details.
3. Buy at Samsung Experience Stores
You can buy Samsung Care+ at Samsung Experience Stores either when purchasing your new Galaxy device or within 30 days of purchase (available in select stores). Search nearby Experience Stores.
4. Buy on insurance providers' websites
You can buy Samsung Care+ by visiting an insurance provider's website. Visit an insurance provider's website for more details.
How to claim your benefits
Simply follow the steps below.
Step 1
Accidental damage happens
Dropped your device and the screen is shattered? No worries.
Step 2
Submit a claim
File a request online or visit your nearest Samsung service center within 14 days of occurrence for authorized and convenient repair service.
Step 3
Get quick repairs
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Experience Store.
Contact us
Website: https://careplus.co ⭧
Chat Samsung Care+ Hotline or email us!
cs.ph@careplus.co ⭧
09:00AM - 8:00PM
(Including public holidays)
Make a claim or check your coverage.
For more information, go to samsung.com/support
Frequently Asked Questions
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1. What is Samsung Care+?Samsung Care+ is a repair service exclusively for Samsung customers who have purchased a new Samsung device. There 3 service coverage plans available for you to choose from: the 6-month, 12-month, or 24-month period.
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2. What is the difference between Samsung Care+ and Samsung Manufacturer’s Warranty?
- Samsung Care+ provides enhanced coverage including accidental breakage due to handling as well as damages from liquid.
- Samsung Manufacturer’s Warranty covers defective material and manufacturing faults.
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3. What are the benefits of Samsung Care+?
- Repair service for unintentional breakage which may involve liquid/water damages.
- Extended warranty (additional 1-year); applicable only for the 24-months Samsung Care+ coverage.
- You may request for multiple repairs up to the worth of your device’s purchase price; for 24-months coverage, multiple repairs up to 2x of your device’s purchase price.
- Like-for-like replacement of damaged phone if your device is already beyond economic repair (BER); Minimal fees apply.
- Free door-to-door pick-up and delivery service nationwide.
- Repairs are performed only by Samsung’s Authorized Service Centers (ASC).
- Guarantees genuine Samsung parts are used for repair requests.
For the new Samsung Galaxy Z Fold6 and Galaxy Z Flip6
- Repair service for unintentional breakage which may involve liquid/water damages.
- Extended warranty (additional 1-year); applicable only for the 24-months Samsung Care+ coverage.
- You may request for unlimited repairs within contract duration; minimal fees apply.
- Like-for-like replacement of damaged phone if your device is already beyond economic repair (BER); up to 2x replacement for 24-months coverage. Minimal fees apply.
- Free door-to-door pick-up and delivery service nationwide.
- Repairs are performed only by Samsung’s Authorized Service Centers (ASC).
- Guarantees genuine Samsung parts are used for repair requests.
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4. What is not covered by Samsung Care+?We advise you to read the full terms and conditions of our service plans before purchasing. Some of the key exclusions to our service plans are:
- Theft or loss of your device.
- Malicious breaks.
- Breakage caused by anyone else besides you or your immediate family members.
- Wear-and-tear from daily use.
- Cosmetic damage.
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5. How do I request for a repair?Requesting for repair is easy and simple.
1. There are 3 ways you can opt to file a repair request: a. Visit our website (https://careplus.co/ ⭧) b. Call our hotline at 02-7792-2680 c. Walk-in at any Authorized Service Centers (appointment must be made before hand) 2. All repair requests must be done within 14 days of when the incident happened. 3. Once a repair request is filed, we will get your Samsung device repaired and deliver it back to you.
Estimated repair duration (pick up & delivery)— Metro Manila: 5 working days — Other areas: 8 working days
Additional service fees for repairs apply for Galaxy Z Fold6 and Galaxy Z Flip6. -
6. How can I track the status of my repair request?You can check status of your repair via the Samsung Care+ website (https://careplus.co/ ⭧) or call the hotline +63 (2) 8-464-3434.
Otherwise, our Samsung Care+ service team will contact you via email, sms or phone call to:- Inform you that your repair request has been received.
- Confirm pick-up / self-delivery location of your damaged phone.
- Inform you when your phone has been repaired.
- Inform when your phone will be delivered to you or picked up from one of our service centers.
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7. When will my Samsung Care+ service plan expire?Your Samsung Care+ repair plan will expire at the end of the service coverage term that you have chosen; either 6 months, 12 months, or 24 months from the date of purchase or when you have exhausted the repair limit.
Repair Limit: 6 Months Service Plan
When the cost of repair has already reached your plan's coverage value (equivalent to your device's purchase price) or when (1) replacement device has been issued to you, whichever comes first.
Repair Limit: 12 Months Service Plan
When the cost of repair has already reached your plan's coverage value (equivalent to your device's purchase price) or when (1) replacement device has been issued to you, whichever comes first.
Repair Limit: 24 Months Service Plan
When the cost of repair has already reached your plan's coverage value (equivalent to 2x of your device's purchase price) or when replacement device has been issued to you (up to 2 replacement devices can be issued), whichever comes first.
Samsung will terminate your service plan if:- We detect fraud or attempted fraud.
- Your device's IMEI number has been tampered with.
- Your phone has been repaired by a 3rd party service center (not by a Samsung Authorized Service Center).
For the new Samsung Galaxy Z Fold6 and Galaxy Z Flip6
Your Samsung Care+ repair plan will expire at the end of the service coverage term that you have chosen; either 6 months, 12 months, or 24 months from the date of purchase.
Samsung will terminate your service plan if:- We detect fraud or attempted fraud.
- Your device's IMEI number has been tampered with.
- Your phone has been repaired by a 3rd party service center (not by a Samsung Authorized Service Center).
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8. I recently purchased a Samsung device other than the mentioned participating models. Can I purchase Samsung Care+ for my new device?No. Samsung Care+ will not be available for other Samsung Galaxy devices apart from the eligible devices mentioned.
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9. I am interested to purchase Samsung Care+ but my place of purchase does not offer this. Can I purchase Samsung Care+ for my device from stores that offer this product?Yes. You may purchase Samsung Care+ from select Samsung Authorized Stores within a 30-day purchase window or within 30-days upon your device activation.
Please note that your device must meet certain requirements to be eligible for Samsung Care+. This must be in good condition upon assessment by store personnel and must be purchased locally from authorized Samsung partners and/or dealers. -
10. Can I choose to terminate my Samsung Care+ plan or get a refund if I was not able to request for repair claims during my coverage duration?No. You may choose not to utilize any services offered under Samsung Care+; no refund will be provided.
- Device and screen images simulated for illustrative purposes.
- A deductible may apply. Claims may be fulfilled with new or refurbished product. If the same make and model is not available, a comparable model will be substituted. Please see terms and conditions for full coverage details.
- Unlimited Accidental Damage from Handling. Additional restrictions may apply. Repair eligibility is subject to change. Service fees may apply. Unlimited claims for mechanical failure. Please see plan terms and conditions for full coverage details.
- Availability of Worldwide accidental damage cover may vary depending on the time of Samsung Care+ purchase.
- Worldwide accidental damage cover only applies to accidental damage to your Galaxy smartphone if overseas product repair is available.
- Please refer to approximate service fees at https://www.samsung.com/ph/support/mobile-devices/
- Samsung Care+ prices are subject to change without notice.
- Samsung Care+ coverage may vary by country, model and deductibles may apply.
