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Frequently Asked Questions
What is the Samsung Rewards program?
Samsung Rewards is a loyalty program where users earn Samsung Rewards points by buying Samsung products and using Samsung services. Points can be redeemed toward purchases on Samsung.com.
How do I register for Samsung Rewards?
By creating a Samsung Account, you can enroll into Samsung Rewards.
If you set up your Samsung Account after the 11th of April 2023, you would have been automatically enrolled into Samsung Rewards. This means that there's nothing you need to do — you can start benefitting from Rewards straight away.
If you set up your Samsung Account before the 11th of April 2023, you can join Samsung Rewards by visiting https://www.samsung.com/ph/rewards/ and clicking the "Join Now" button on the page or through Samsung Members app.
You can check your membership status at https://www.samsung.com/ph/mypage/rewards/.
What is Samsung Care+?
Samsung Care+ is a repair service exclusively for Samsung customers who have purchased a new Samsung device. There 3 service coverage plans available for you to choose from: the 6-month, 12-month, or 24-month period.
What are the benefits of Samsung Care+?
• Repair service for unintentional breakage which may involve liquid/water damages.
• Extended warranty (additional 1-year); applicable only for the 24-months Samsung Care+ coverage.
• You may request for multiple repairs up to the worth of your device’s purchase price; for 24-months coverage, multiple repairs up to 2x of your device’s purchase price.
• Like-for-like replacement of damaged phone if your device is already beyond economic repair (BER); Minimal fees apply.
• Free door-to-door pick-up and delivery service nationwide.
• Repairs are performed only by Samsung’s Authorized Service Centers (ASC).
• Guarantees genuine Samsung parts are used for repair requests.
For the new Samsung Galaxy Z Fold7 and Galaxy Z Flip7
• Repair service for unintentional breakage which may involve liquid/water damages.
• Extended warranty (additional 1-year); applicable only for the 24-months Samsung Care+ coverage.
• You may request for unlimited repairs within contract duration; minimal fees apply.
• Like-for-like replacement of damaged phone if your device is already beyond economic repair (BER); up to 2x replacement for 24-months coverage. Minimal fees apply.
• Free door-to-door pick-up and delivery service nationwide.
Repairs are performed only by Samsung’s Authorized Service Centers (ASC).
• Guarantees genuine Samsung parts are used for repair requests.
What payment methods do you accept?
We accept the following payment methods:
• Cash on Delivery (COD)
• Credit / Debit card (VISA, Mastercard, JCB, AMEX)
• Mobile Wallets (GCash, GrabPay, Maya, ShopeePay)
• 0%-interest installment plans up to 36 months via credit card (selected banks)
• DragonPay Online Bank Transfer
• Loan/BNPL apps (Billease, Home Credit)
• Voucher codes
• Trade-in
Visit our Shop FAQ for more information about individual payment methods here.
Where can I find out more information about your finance options?
Please visit https://www.samsung.com/ph/offer/samsung-finance-plus/ for more information about Samsung Finance+.
1. Benefits may vary by product.