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Read the reportAgentforce customer stories
Discover how Agentforce transforms your business and brings you into the agentic future. Explore how Agentforce, built on the deeply unified Salesforce Platform, can help you exceed customer expectations, improve employee productivity, and autonomously get work done.
These companies are unleashing
digital labor with Agentforce
Customer Story
With Agentforce, support from Endress+Hauser is even more precise — just like their products.
A supportive digital workforce will deliver accurate answers to over 47,500 questions a year.
Customer Story
Pacers Sports & Entertainment reaches new fan heights with Agentforce.
AI agents will use unified insights to drive loyalty and unforgettable moments for every fan.
Customer Story
Grupo Falabella offers fast, convenient order support with Agentforce.
Autonomous agents provide instant answers to FAQ and order status inquiries via WhatsApp.
Customer Story
PepsiCo builds an agentic enterprise with the Salesforce Platform.
A deeply unified solution for apps, data, and AI make distribution and support seamless.
Customer Story
Agentforce helps Big Brothers Big Sisters of America change more lives
Data-driven recommendations from AI agents make it easier to find the right mentor for each kid.
Customer Story
Agentforce helps Prudential’s retirement sales team focus on customer and advisor connections.
AI agents give wholesalers more time by alleviating administrative tasks so they can focus on building relationships.
Customer Story
Agentforce resolves IT and HR questions 24/7 for Salesforce employees.
AI-powered digital labor provides on-demand support to 76,000 employees — all through Slack.
Customer Story
Agentforce is reinventing how visitors navigate Salesforce’s websites.
An AI agent answers product and pricing questions and routes leads to reps for faster sales.
Customer Story
Fisher & Paykel delivers luxury service with Agentforce and Data Cloud.
Self-service rates will soar to 65% with AI agent-guided troubleshooting powered by unified data.
Customer Story
Equinox gives clients a personal AI fitness concierge with Agentforce.
Autonomous agents tailor wellness recommendations for members and build pipeline 24/7.
Customer Story
Good360 routes disaster recovery donations 3x faster with Agentforce.
AI agents help them distribute more unused goods and lower their carbon footprint by up to 20%.
Customer Story
Engine provides personalized service to 900,000 travelers with Agentforce.
A digital workforce provides concierge-level service without increasing overhead.
Customer Story
Hero FinCorp trims loan approval time from 2 days to 30 minutes.
Agentforce reduces handoffs, eliminates backlogs, and improves customer experiences.
Customer Story
Globoplay boosts streaming subscriptions via WhatsApp with Agentforce.
AI agents answer FAQs, automate tasks, and turn service chats into upgrade opportunities.
Customer Story
RBC Wealth Management increases advisor selling capacity with Agentforce.
Unified data and AI agents power fast responses, personalized advice, and strong relationships.
Customer Story
Absa Group blazes new trails in agent-first banking with Agentforce.
AI-powered personalized support and instant answers help customers make confident decisions.
Customer Story
Northern Trains will make travel more accessible with Agentforce's help.
Agentforce will power 5,000 chats yearly with instant travel info and assist requests.
Customer Story
Discover OpenTable’s secret sauce to building AI agents that people actually want to use.
Dig into the unexpected lessons and smart fixes that helped the restaurant technology company turn service chats into seamless support.
Customer Story
OpenTable dishes out faster restaurant and diner help with Agentforce.
Powered by Data Cloud, Agentforce handles thousands of inquiries a week with speed and accuracy.
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