XOi

XOi: The future of field service technology is here. ➡ xoi.io

This playbook reveals why your customers are quietly exploring other options. Most service providers are reliable. Few are strategic. The difference? Real-time jobsite data, AI-powered insights and proactive capital planning. This shift in what providers can offer isn't coming—it's here, and you need to be ready. Our Strategic Partner Playbook shows field service providers how to: ✅ Move beyond transactional service ✅ Use enriched data to forecast failures ✅ Guide capital investments before the emergency hits Take a page from our playbook and start wielding your data like the 500-lb jackhammer it is. ⤵️ https://lnkd.in/gmXk9-KH

💯 Trane nails it: "Downtime costs are in the billions." Those stats hit hard. But what makes this report valuable isn't just the data—it's the actionable strategies for improving building operations and managing aging infrastructure. Give it a read. What's your biggest downtime challenge? Drop it below 👇

🔑 Are you ready to move beyond transactional, reactive relationships with your customers? 🤝 Using #data to drive smarter, more proactive decisions and capital planning processes for your customers transforms you from a vendor into a strategic partner. This is the future of field service—one that delivers maximum uptime and mutual value between the provider and customer. So what does that actually look like in the field? Take a look ⤵️

We spent June talking about HOW to drive perfect service with the right technology and processes. But here's the real question: 🔁 What happens after you master perfect service? The field service providers that truly win don't just deliver great service—they use it as a foundation to become indispensable strategic partners to their customers. Moving forward, we’re diving into the critical differences between being seen as “another vendor” versus becoming the trusted advisor your customers use to plan for the future. Review our tactical eBook first, then join us as we explore what comes next. ⤵️

Partners don’t let each other’s equipment break down. And until someone figures out how to build an HVAC time machine, you need the data insights to catch issues 👉before downtime occurs. Does your team deal with regular downtime? Yikes. Here’s something to read while you calm down: https://lnkd.in/g3DRYNPU

🗣️ “This wasn’t just about lead volume—it was about visibility, accountability, and speed. XOi helped us tighten the loop between techs and sales.” — Service Operations Leader, Gardiner. How do you bring structure to your sales process to ensure zero missed opportunities and maximum visibility into what’s actually working in the field? Simple: you make it the only way forward. 🛤️ XOi’s conditional workflows aren’t just for turning wrenches the right way; use them to define your process down to the last detail—from when your back office logs in, to the day’s final handshake with the customer. See how Gardiner used an XOi conditional quote workflow to lock in a consistent sales strategy, driving a 15.5% increase in tech-generated lead volume in just 90 days. https://hubs.li/Q03wkq6Q0

Everyone’s talking about the interstellar comet 3I/ATLAS—it’s zipping through space at jaw-dropping speeds, covering 2–3 lunar distances every four hours. That’s a lot of travel in just half of a workday. Meanwhile, every time that comet hurtles another few lunar distances through space, our equipment-enriched data is updating thousands of fresh datapoints on your dashboards—giving you sharper insights into the health, usage, and performance to your assets. It may not be as gnarly as a comet hurling through space, but hey, I’d like to see a comet provide you with data insights that deliver maximum uptime and drive revenue. 😎

Have a great 4th of July Weekend 🇺🇸 We hope you return with all your fingers intact🫸🧨🫷

Wise words from Service Logic VP, ♠️Greg Crumpton♠️: “For many years I have suggested to OEM’s, especially of non-typical gear, to require a tool, such as XOi , to create and dictate a workflow to ensure proper startup and commissioning efforts.  Having a work flow that is digitized, documented, and shared with all stakeholders holders in the food chain of the product would certainly reduce warranty “claims”.  ‘No XOi documentation’  would mean a non-warranty service call, until validated.  Proven, not expected warranty coverage.” HVAC leaders are getting it—XOi protects OEMs from unproven warranty claims. Read the “OEM Technology Solutions” in our Perfect Service eBook to see how OEMs are optimizing their processes by mandating the use of data-focussed technology across all of their providers: https://hubs.li/Q03vNmYh0