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At AI Service Unleashed, we introduced something different: Service Intelligence. Now your service desk doesn’t just respond, it remembers. It learns from every ticket, every fix, every preference. So whether it’s a shared drive issue on Earth or the ISS, your agents know the answer before the call even starts. This is more than automation. This is intelligence that grows with your business. 🚀 Watch the full keynote demo here: https://bit.ly/48DJMXc #AISU #AIServiceUnleashed #MSPs #ServiceIntelligence #DeathToTheTicket

We're #hiring a new Service Desk Engineer in United States. Apply today or share this post with your network.

We’re heading to DattoCon next week! 🎉 This event is always a highlight for us — a chance to connect, swap ideas, and see how MSPs are tackling today’s biggest challenges. Are you going this year? What are you most looking forward to learning, seeing, or trying out on the floor? Drop a comment — we’d love to hear what’s on your DattoCon list. #DattoCon #MSPCommunity #AIforMSPs

Our founder, Mark Alayev, sat down with Harry Brelsford of SMB Nation Inc. to share why Thread was built, what Service Magic really means, and why MSPs deserve tools that make service more human — not less. 👉 Read the full interview here: https://bit.ly/3Isa4RQ #MSPCommunity #AIforMSPs #AIServiceUnleashed

At the AI Service Unleashed Conference last week, we unveiled the biggest leap forward for IT service providers in 35 years. 🚀 👉 Watch the full keynote demo here: https://bit.ly/3VGSkVK #AISU #MSPs #VoiceAI

What. A. Week. 🙌 The first-ever AI Service Unleashed Conference brought MSP leaders, innovators, and partners together at Space Center Houston to reimagine the future of service delivery. From earning AI Service Desk Certificates to exploring the next frontier of automation and intelligence, this community showed up bold, curious, and ready to lead. To everyone who joined us, thank you. You are the movement. You are the future. We’ll see you next year… and trust us, this is only the beginning. 🚀 #AIServiceUnleashed #MSPs #DeathToTheTicket

Every rocket launch needs fuel — and the AI Service Unleashed Conference wouldn’t be possible without our incredible sponsors. 🚀 A huge thank you to our partners: Pia + Rewst + Liongard Your support helps us bring MSP leaders together to push boundaries, earn their AI certificates, and shape the future of service delivery. Together, we’re proving that the next era of MSP growth won’t be built on tickets — it will be built on intelligence, automation, and bold innovation.

It all started with a bold idea: death to the ticket. Today, standing in front of Space Center Houston, our founders and new CEO reminded us just how far we’ve come, and how much further we’re going. 🌌 Thread isn’t just building technology. We’re building a movement that frees MSPs from outdated tools and unlocks new ways to scale, serve, and thrive. The view behind us is a rocket. The view ahead? An industry transformed. 🚀

Houston, TX | AISU Conference Day 1 and we’re already making history. 🚀 Partners from across the country joined us at Space Center Houston today to kick off the AI Service Desk Manager Certificate Training — the first program of its kind built by MSPs, for MSPs. From automation and triage to technician empowerment, today’s sessions weren’t just theory — they were playbooks for scaling smarter and leading teams through AI transformation. 📸 Sharing a few shots from today — future AI leaders in action.

BIG couple of days ahead at AI Service Unleashed... in this and every galaxy 🌌 Let’s go!! Thread