SupportNinja

90% of Augury’s frontline support team is now powered by SupportNinja. Here’s what makes it work: 🌍 Global coverage, aligned with internal systems 📈 Structured onboarding that accelerates ramp time 🛠️ Technical depth across Tier 1, 2, and 3 roles 🤝 Continuous collaboration with internal teams to evolve roles and responsibilities We give fast-growing tech companies the infrastructure to deliver expert support at scale. 🔗 https://hubs.li/Q03zcTYz0

Every digital platform makes a choice. ⚖️ 👀 Let users post without limits — or ✅ Build guardrails for safer communities At SupportNinja, we help brands scale content moderation without sacrificing speed, safety, or humanity. Here’s how we do it across platforms, languages, and moderation types: 🔗 https://hubs.li/Q03zcSVN0 📣 What trends are you noticing in how platforms set and enforce community standards?

If your contact center tech doesn’t reduce friction for agents and customers, it’s just adding to the noise. CMSWire cuts through the AI buzzwords to highlight the tools that actually improve CSAT and FCR. SupportNinja was featured for doing exactly that — empowering agents with seamless support and smart automation behind the scenes. Read the full breakdown: 🔗https://hubs.li/Q03zbF240

🌟 Not all CX KPIs are created equal. To make smarter decisions, you need to know: 🧩 Which KPIs matter most (and when) 🧩 How to connect CX metrics with business objectives 🧩 Why context is critical for data-driven decisions 🔗 https://hubs.li/Q03zcThP0 Which metric has actually changed the way you lead? 👇

📊 43% of business leaders proactively include outsourcing in their strategies, and they’re reaping the rewards. SupportNinja COO + CFO Jacob Moelter explores how: ✔️ Proactive outsourcing builds resilience ✔️ Strategic partnerships enhance scalability ✔️ Reactive decisions can still play a vital role 🔗 https://lnkd.in/gbtp9_uh What’s one area of your business you wish you’d outsourced earlier? 🤔

Why does everyone act like escalation means something went wrong? A smart CX system 🤖 should know when to step aside and let a human take over 👥 — especially when nuance, emotion, or complexity shows up. SupportNinja CTO Ken Braatz breaks down why escalation is by design. 🔗 https://hubs.li/Q03zbWlm0 Have you ever had a support experience where escalation improved the outcome?

One bot took 11 minutes to reply. One didn’t match the brand voice at all. One small brand? It got everything right. What made the difference? 🔹 Fast, clear return comms 🔹 Instant refund visibility 🔹 Seamless automation, backed by strong ops diginomica dives into our Ecommerce Mystery Shop to unpack what builds trust and what quietly erodes it. 🔗https://hubs.li/Q03zbwpM0 Have you ever had a refund process that felt so easy it made you want to shop again?

🤔 Wondering why finding top accounting talent feels impossible? SupportNinja CFO & COO Jacob Moelter breaks down the root causes + explores how flexible outsourcing solutions help businesses maintain efficiency and growth. 👇 Read more: https://lnkd.in/gBSpcQ4B What’s been your biggest challenge when hiring for accounting or finance roles in the last 12 months? 🤔

💡 The future of CX is seamless, strategic, and scalable. SupportNinja's Full-Lifecycle CX Outsourcing Solutions help companies deliver exceptional experiences: ➜ High-impact customer conversion ➜ Streamlined onboarding ➜ Responsive customer support ➜ Expert technical customer support ➜ Proactive customer renewals 🔗 https://hubs.li/Q03zc8Q60 Can you recall a time when proactive customer support prevented a potential issue for you? How did it impact your perception of the brand? 👇

❝It wasn’t the luxury brand.❞ The best customer experience came from the smallest company we tested — an emerging athletic label with a fraction of the budget. SupportNinja CEO Craig Crisler sat down with COO + CFO Jacob Moelter to unpack the results of our Ecommerce Mystery Shop: ✔ Where friction creeps in ✔ What builds trust ✔ What leaders can fix today 🎥 Watch the video — then grab the full report for actionable CX insights: 🔗 [https://lnkd.in/eDQTG-BX