Peak Support

Behind every great e-commerce brand is customer support that just works. Seamless customer journeys start with smart operations—freeing in-house teams to focus on growth and the work that truly matters. With the right e-commerce BPO, brands can: ✅ Streamline operations to scale faster 💸 Cut costs and reduce churn while boosting CX 📊 Use CX data to make smarter decisions Learn more in the full blog: 👉 https://hubs.ly/Q03zNL2H0 As an award-winning e-commerce BPO, Peak Support gives clients access to the AI Accelerator Program—a forward-thinking solution that puts the latest AI tools to work for your team. Ready to scale smarter? Let’s talk.

You can always count on Peak Support to exceed clients' expectations every single time.🌟 Every win is made possible by our amazing team, who bring consistency, care, and real dedication to every customer interaction. We’re proud of the work we do, and even prouder of the people who help us achieve it.🙌 Sending out our heartfelt gratitude to all our clients for their continued trust. #ClientSatisfaction #CX #CustomerService #Outsourcing

𝐇𝐨𝐰 𝐝𝐨 𝐲𝐨𝐮 𝐞𝐧𝐬𝐮𝐫𝐞 𝐝𝐚𝐭𝐚 𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐚𝐧𝐝 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲 𝐨𝐧 𝐚 𝐠𝐥𝐨𝐛𝐚𝐥 𝐫𝐞𝐦𝐨𝐭𝐞 𝐭𝐞𝐚𝐦?  It’s one of the questions we hear most often from prospective clients—and 𝐓𝐞𝐫𝐚𝐦𝐢𝐧𝐝 is one part of our answer.  Teramind gives us full visibility into employee activity, with a complete video log of all work performed on their devices. We deploy it across the organization—executive devices included—unless a client has a specific reason to opt out.  But this isn’t just about “catching” issues. Teramind also helps us 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐩𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬 𝐚𝐧𝐝 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲, providing valuable insights when we want to make a process more efficient or understand what happened if something went wrong.   𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐚𝐥𝐨𝐧𝐞 𝐢𝐬𝐧’𝐭 𝐞𝐧𝐨𝐮𝐠𝐡. Agent productivity is measured by KPIs, just as it would be in a physical call center, and we only consult Teramind data when there’s a problem we can’t diagnose otherwise.  On the security front, we combine tools like Teramind with comprehensive InfoSec policies and a strong culture of security awareness. Our employees understand how critical data protection is, and they’re truly bought in—our required security trainings routinely hit 99% 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐢𝐨𝐧 𝐰𝐢𝐭𝐡𝐢𝐧 𝐚 𝐰𝐞𝐞𝐤 𝐨𝐫 𝐭𝐰𝐨, which is nearly unheard of.  The takeaway? 𝐍𝐨 𝐃𝐋𝐏 𝐭𝐨𝐨𝐥 𝐜𝐚𝐧 𝐬𝐮𝐜𝐜𝐞𝐞𝐝 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐩𝐨𝐥𝐢𝐜𝐢𝐞𝐬, 𝐩𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬, 𝐚𝐧𝐝 𝐜𝐮𝐥𝐭𝐮𝐫𝐞.  We’re proud that Teramind has been a critical partner for over five years.  Check out the case study on Teramind's website at the link below. https://hubs.ly/Q03zlVVW0

Every abandoned call is a lost customer.😞 Peak Support’s 2025 KPI e-book offers practical advice and industry benchmarks to help support teams lower Call Abandonment Rates and boost customer trust. Get your copy today and take the pressure off your phone lines.📞

At Peak Support, we don’t care how many years you’ve been in the game, who you love, or what your Zoom background looks like. If you show up with talent, heart, and a solid internet connection—you belong here. Thanks to our team’s feedback (and honesty, as always), we’re officially Great Place To Work® Philippines certified again! 💚 This recognition goes to every single team member who makes Peak Support what it is. #GPTWCertified #PeakSupportFamily #WorkFromHomePLUS

🚨 We're hiring a 𝐂𝐑𝐌 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 – Fully Remote (Philippines) 🇵🇭 Are you a CRM wiz with an eye for optimization and a mind for multi-tenant platforms? Peak Support is looking for someone who can fine-tune systems, collaborate across teams, and keep things running like a well-oiled automation machine. 🎯 3+ years CRM experience 📞 Telephony & call center expertise a must 🧠 Platforms: Zendesk, HubSpot, Intercom, Salesforce & more 🏠 Fully remote + no fluff culture = real growth Ready to work with a company rated 4.5⭐ on Glassdoor (highest in the BPO industry)? #Hiring #CRMSpecialist #RemoteJobsPH #PeakSupport #WorkFromHomePH #CXCareers #CRMExperts

A strong culture needs more than vision—it needs visibility.👀 People can’t support what they don’t see. So put the company’s goals front and center. Bring them up in check-ins. Weave them into team huddles. Make them part of how you lead every day. 𝐖𝐡𝐲 𝐢𝐭 𝐰𝐨𝐫𝐤𝐬: Familiar goals become shared goals. And shared goals build stronger teams. Clear goals, shared often, shape how teams show up.✅ #BPO #Outsourcing #CompanyCulture #CX #CustomerService

𝐒𝐦𝐚𝐫𝐭 𝐞-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐤𝐧𝐨𝐰 𝐰𝐡𝐞𝐧 𝐭𝐨 𝐚𝐬𝐤 𝐟𝐨𝐫 𝐡𝐞𝐥𝐩. You’ve got to grow fast, keep costs low, and make your customers happy. That’s a lot to handle all at once. A BPO can take care of your customer support, giving you and your in-house team more time to focus on strategy and growth. An e-commerce BPO is a support partner built for online retailers. Unlike traditional BPOs, it brings industry-specific expertise and tools to take CX off your plate. 𝐇𝐞𝐫𝐞’𝐬 𝐰𝐡𝐚𝐭 𝐚𝐧 𝐞-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐁𝐏𝐎 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐰𝐢𝐭𝐡: 🛎️ Customer service 📦 Order processing ↩️ Returns and refunds 💬 Other CX-related work (like responding to reviews, handling chat support, and updating FAQs) By outsourcing CX, your team can focus on scaling your business without the stress of setting up and taking care of customer support. It’s a simple way really to work smarter, not harder. Read the full blog to see how an e-commerce BPO can help your business grow. https://hubs.ly/Q03yklz40 #CX #CustomerExperience #BPO #Outsourcing #Ecommerce

Quick, clear, and on point. Chat Handle Time is a key signal of how well your team manages live support.👨💻 Get acquainted with the latest benchmarks on Chat Handle Time through our 2025 KPIs for Customer Service e-book and see how your team compares. 👉 https://hubs.ly/Q03xJG4H0 #LiveChat #Chat #KPI #CX

Peak Support's agents are experts at turning frustration into relief and confusion into clarity. With our team members' quick replies, steady professionalism, and empathetic service, customers feel heard and importantly, valued. That is just what we do best—bring calm, skill, and heart to every customer interaction.🥰 Get in touch with us today and let’s make great things happen together.🤩