Nava

The Nava team will be at #MaCoCon in just a couple weeks, both attending and presenting during the Solutions Showcase! Martelle Esposito, MS, MPH will be leading the Nava-hosted session titled, “Building Responsible AI for Public Services: Lessons from Nava’s Chatbot Pilot”, on Thursday, August 14, 2025, from 10:00 AM – 10:30 AM! Learn more about the session here: https://lnkd.in/gW_T-QST Nava is also hosting a networking event at Seacrets Sandbar later that evening! Register to secure your spot: https://lnkd.in/gN3H-ud8

Last month marked 10 years of Nava— a decade of working to make government services simple, effective, and human-centered. I’ve had the privilege of being part of this mission for nearly 3 of those years. In that time, I’ve not only grown professionally, but I’ve also built lasting friendships and found a community of people who care deeply about designing systems that actually work for the people they’re meant to serve. I’m grateful for the work we do and the people I get to do it with. 💙 Here’s to 10 years of impact—and the many more to come!

Nava awarded contract with Massachusetts Department of Early Education and Care View Here: https://lnkd.in/gM8r57Jw Nava | Jodi Leo | Rohan Bhobe OrangeSlices AI

Curious to learn how caseworkers and call-center specialists are using our #AI-powered chatbot? Through ongoing discussions and looking at recent pilot data, Ryan Hansz and the Nava Labs team share some learnings on chatbot use vs. stopping or slowing use: https://lnkd.in/gNsmq2vS The team is excited to share full pilot evaluation and analysis results soon! If you want to receive updates on this, or other work coming out of Nava Labs, sign up for the newsletter: https://lnkd.in/gwfzpgVG 

Nava is thrilled to announce that we were awarded a 10-month contract with the Commonwealth of Massachusetts Executive Office of Education and Department of Early Education and Care to build custom software for a system that connects families with child care and financial assistance opportunities! “Making child care financial assistance more accessible is key to supporting families and the workforce in Massachusetts,” said Nava’s Chief Delivery Officer Jodi Leo. “We’re excited to use our experience with human-centered design and cloud technology to help Massachusetts break down barriers to child care access.”  Read the full announcement and learn more about our long-standing partnership with Massachusetts to deliver excellent digital services across programs: https://lnkd.in/gM8r57Jw

Don’t forget to register for Nava’s upcoming event in Ocean City, Maryland! We’ll be at Seacrets Sandbar on August 14, 2025 from 7:00–8:00 PM EDT. Our Social coincides with #MaCoCon, and is open to all members of the community. We hope to see you there! Register to join us: https://lnkd.in/gN3H-ud8 

Are you interested in receiving career opportunities, event registration links, or other Nava announcements straight to your inbox? Sign up for Nava’s once-a-month newsletter: https://lnkd.in/gwfzpgVG When signing up, check the “Nava Labs” box if you’re curious about the generative AI tools we’ve been prototyping and piloting lately, and would like to receive a newsletter focused exclusively on Nava Labs.

Learn from Nava how data sharing can help identify potentially eligible individuals, ease the income verification process and even reduce fraud. https://buff.ly/sFq3a8o

Our Chief Delivery Officer, Jodi Leo, just published a piece in Route Fifty on expanding access to the Supplemental Nutrition Assistance Program (SNAP)! Over the past few years, millions of potentially eligible people are leaving SNAP benefits on the table. Jodi suggests that the key to closing this coverage gap lies in strong data sharing practices, which can help federal and state agencies identify potentially eligible individuals, ease the income verification process, and even reduce fraud. Recently, New Mexico saw an 18% increase in enrollment in the Supplemental Nutrition Program for Women, Infants, and Children (WIC) after the project team developed a data-sharing tool between the state’s SNAP, Medicaid, Temporary Assistance for Needy Families, and WIC agencies. In Vermont, an API-first approach helped integrate the enrollment and eligibility processes for its 37 health care and financial benefit programs. In a matter of months, they reduced the number of days it took to provide an eligibility determination to SNAP applicants by 44%. Integrated eligibility and modern APIs aren’t just technical upgrades — they’re a path to better benefits delivery and government infrastructure that’s resilient, adaptable, and human-centered.  Read the full piece for more details: https://lnkd.in/gFuPP4ss #GovTech #SNAP #DataDriven

Great news coming out of Nava Labs! We’re happy to announce that we’re partnering with the Goodwill Central Texas and Goodwill Keystone in Pennsylvania to pilot an #AI-powered resource referral tool with caseworkers as part of a grant from the Gates Foundation. This tool aims to make it easier for Goodwill staff to refer clients to a range of other health and social services beyond what’s offered at the organization. Read the full announcement: https://lnkd.in/gWtqFrCs