Maximus

At Maximus, innovation is what we do. From robotics process automation to machine learning to AI, we use the latest technologies to ensure we get the right services to the right people at the right time. That’s why we’re honored to be named to Fortune’s annual list of “America’s Most Innovative Companies” again. Our culture values strong customer focus — anticipating needs, solving problems, and delivering high satisfaction for our government agency partners. This recognition is a testament to our dedication to meeting the mission. #Innovation #GovCon #BeGreatAtMaximus

We’ve helped states efficiently and effectively translate policy into practice for decades. From ACA rollouts to Medicaid unwinding, we’ve partnered with states to implement cost-effective, adaptable solutions for state-specific needs. You don’t need to navigate this alone. We’re here for you—with experience, capacity, and commitment. Learn more: http://spr.ly/6040fnNbA #Medicaid #MaximusSolutions

We recently joined public service leaders, technologists, and changemakers at AI Ready – Reshaping Human Services in an Automated Age, hosted by the newly rebranded Center for Civic Futures. Our experts Doug Howard and Clayton Davis were among the many state leaders and key partners from government, philanthropy, and civic tech in attendance. They were aligned on one mission: making human services work better, faster, and more equitably in the age of AI. Catch their top takeaways from the event. ⬇️ #AI #PublicSector #MaximusInsights

Digital accessibility provides a more efficient and effective way to access government information and services. With new requirements on the horizon for state and local agencies, it's important to audit your digital assets. Knowing what documents you have, particularly PDFs, will help you determine what remediation expertise you’ll need to ensure compliance. Read Robert Knapp's four tips for achieving digital accessibility: http://spr.ly/6047fndDR #DigitalAccessibility #CX #MaximusInsights

Today, we’re celebrating the 45 brilliant minds of our 2025 intern class and the impact they’re making every day across Maximus. Our interns aren’t just here to learn — they’re here to help us grow. We're so grateful for their contributions that shape our future. With fresh perspectives, new ideas, deep listening skills, and fearless questions, they help to move our mission forward. Hear directly from some of our interns and their hiring managers about how our internship program is creating value and shaping the future of our work. #NationalInternDay #EmployeeRecognition #BeGreatAtMaximus

Real transformation starts with insight. In the latest issue of CX Frontline, we explore how federal leaders are using data and AI to reimagine service delivery. Through better access and personalized experiences, agencies are building services that are efficient, mission-driven, and designed with people in mind. Take a look! 👇 #CX #AI #GovernmentInnovation #FedTech #MaximusInsights

AI deployment should happen in three steps: 1️⃣ Identify a friction point. 2️⃣ Pilot with human-in-the-loop validation. 3️⃣ Measure and expand. We followed this model when we applied AI to the QA process for our Michigan Medicaid contact center. The result? A continuous feedback loop of agent coaching and call script adjustments improved quality scores by 12.5% in 90 days. Read the case study: http://spr.ly/6040fTNjo This Sunday, our Chief Technology Officer Mike Raker will discuss our success in Michigan and other examples of how we're helping states move from AI concepts to pragmatic deployment at the National Conference of State Legislatures' Legislative Summit. A finalist for WashingtonExec’s 2025 CTO of the Year, Mike applies his deep expertise in AI theory to offer guidance on how states can use emerging tech securely, efficiently, and at scale. #NCSLSummit #AI #MaximusInsights

Service delivery improves when decisions are driven by insight. In this Federal News Network interview, Derrick Pledger MBA, PMP, CISSP shares how agencies can harness data and intelligence to drive measurable outcomes, improving service delivery for both citizens and employees: http://spr.ly/6043fresW #DigitalTransformation #DataDriven #ServiceDelivery #GovernmentInnovation #MaximusInsights

We’re proud to share that we have been awarded a contract to deliver advanced cybersecurity and cloud services for the U.S. Air Force Life Cycle Management Center’s Cryptologic & Cyber Systems Division. Over the next 5 years, we’ll support secure, scalable solutions that strengthen mission readiness and fuel innovation across critical defense operations. Learn more: http://spr.ly/6046fuTW8 #Cybersecurity #CloudServices #MaximusNews

Over 200,000 Florida KidCare Parent Portal users now have easier access to low-cost, high-quality health insurance. The new award-winning parent portal allows families to manage their children's coverage. Discover how the new portal is transforming access for Florida parents: http://spr.ly/6048fP4Z0 #CustomerExperience #Healthcare #MaximusSolutions