LogRocket

Today, I’m excited to announce Galileo: the first AI Product Manager designed to make sense of every session, conversation, and interaction across your product stack! When we started LogRocket 10 years ago, we envisioned a world where you could understand how each and every customer uses your product. Working with larger clients like Ramp, Costco, CapitalOne, and Amazon, we saw frustration as they couldn’t review every user session, support ticket, and customer interaction. After 5 years in development, Galileo AI is finally here. It automatically watches user sessions, analyzes feedback, and monitors product updates to highlight what's working and pinpoint user struggles. Leading brands already trust Galileo: The Common Application (yes— the one we used to apply to college) uses Galileo to identify issues as students apply to college. “Galileo has saved us countless hours, and it gives us the confidence to know that we are choosing the right issues to solve.”  Dave Tiss, Common App “LogRocket Galileo is like having another person working for you.” Chema Roldan, Genial.ly "LogRocket gives us the leverage to see which issues need to be fixed" Eric Jones, Tecovas Thanks to everyone who has supported us over the past decade as we've worked to make this dream a reality. As part of our launch we’re giving away some one-of-a-kind Galileo swag! Just comment “Galileo” to enter.

Getting buy-in is critical — you won’t drive meaningful impact by trying to push people or teams to do things that they're not fundamentally invested in doing. I connected with Anand Narayanan, Head of Product, Jira Scale, and India Product Site Lead at Atlassian, recently to chat about his approach to leadership within the product function. Anand shared valuable leadership lessons acquired from working in the nonprofit sector earlier in his career. He offered thoughtful career path recommendations for PMs and also speculated on how a PM’s role may evolve given the prevalence and quick advancement of AI. Those considering a transition from B2C to B2B (or vice versa), or who are interested in gaining experience in a new vertical, will find this conversation especially insightful. Full conversation here 👉 https://lnkd.in/eWVQSb7D #ProductLeadership #ProductManagementLeadership

Ken Houseman knew retention couldn’t be an afterthought, especially not when you’re dealing with 10 million subscribers. At Zuora, he reframed payments as more than a back-office utility and instead treated them as a strategic growth lever, one that could reduce churn, improve margins, and unlock global expansion. On this week’s LaunchPod episode, Ken breaks down how his team at Zuora built smarter retry systems, restructured their payments product, and used AI to go from PRD to a clickable prototype in under a week. TL;DR: ✅ Turned a fragmented payments system into a modular product that fuels retention ✅ Built retry intelligence using 17 years of subscription data, reducing involuntary churn ✅ Used Claude, ChatGPT, and Replit to build prototypes in days instead of months Check out the full episode below: 📰 Watch/listen/read & subscribe on Substack: https://lnkd.in/eXBExQwp 📺 Watch on YouTube: https://lnkd.in/eed3t6eJ 🎧 Listen on Spotify: https://lnkd.in/e8Eh-FVM 🎧 Listen on Apple: https://lnkd.in/eBpQwhDS

“It’s really important to stay flexible. I try to keep my ego out of it and stay focused on the outcome. Is the goal to ship this widget, or is it to solve the problem that the widget was supposed to address? If it’s not moving as close to that goal, then I’m ready to pivot. There’s a lot of cost thinking in product, so I try to be aware of that in my role. I also like to give ideas a little bit of room. If there’s a strong signal in the feedback or a structural reason why something needs more time to play out, then I give it the time. Or, if something is working but needs some small tweaks, I stick with it and we make the tweaks. A big pillar of product is iteration, and understanding if you need to make some changes or if the path you’re going down is a dead end takes the right metrics.” I recently had the pleasure of speaking with Nora Keller of Creative Market about how curiosity can often surface gaps or assumptions that would otherwise be missed. She talked about the importance of building a culture of openness, transparency, and diverse perspectives. Nora also discussed how Creative Market continues to emphasize the human touch in a world of AI. Read the full interview here: https://lnkd.in/edRfj25N #ProductLeadership #ProductStrategy