🎯3,500+ CX, IT, and industry leaders 🎬180 minutes packed with power insights 🌎One global event. Endless opportunities #RefreshVirtualSummit is back! Join us to reimagine service, customer experience, and technology with AI that delivers real results. No jargon. No waiting for the future. Secure your spot now: https://lnkd.in/gRvqWZae
Freshworks
Software Development
San Mateo, California 1,117,061 followers
Providing people-first AI service software to deliver exceptional customer and employee experiences.
About us
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
- Website
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https://www.freshworks.com/?tactic_id=6909181&utm_source=social&utm_medium=linkedin&utm_campaign=aboutpage&utm_term=organic
External link for Freshworks
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Mateo, California
- Type
- Public Company
- Founded
- 2010
- Specialties
- Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, and Conversion Optimization Suite
Locations
Employees at Freshworks
Updates
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Here's a magic number for IT teams: 50! 🌟 According to our latest Freshservice Benchmark Report, when there are 50+ workflows: ✨ Average resolution time drops by 5.43% 📈 First contact resolution increases by 6.19% The more you automate, the better the outcomes. The report is up for grabs in the comments. Share it with your team now 👇 🔗
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When your software feels like it needs a manual to understand the manual, it's time for a change. Because good software should deliver uncomplicated solutions, not layers of complexity disguised as features. #FreshworksUncomplicates
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Software budgets shouldn't be guessing games 🙅♀️ Trust starts with honesty. Our CCMO, Mika Yamamoto, shares what it's like to face billing shock and why we do things differently. No hidden fees. No billing games. No surprises. Watch the latest episode of CXChronicles with Adrian Brady-Cesana. Link in comments 👇 🔗
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We are proud to celebrate the graduation of our Batch 4 students at the Freshworks STS Software Academy! 🙌 Since 2021, over 295+ graduates, 82% of whom are first-generation learners, have gained the skills and knowledge to make a real difference in the world. We are incredibly proud of their hard work and dedication, and look forward to seeing the amazing impact they will create in the future ✨
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Take this expert advice from Katie King, MBA: For companies that are going to start their AI journey: - Lead with empathy, not features - Blend AI with storytelling. Technology without narrative falls flat - Uncomplicate instead of adding layers. The best teams use fewer tools, not more - Invest in people first. Train your team before training your algorithms - Start small, measure everything. Pilot one journey. Perfect it. Then scale. Read Katie’s full perspective on #TheWorks. Link in comments 👇 🔗
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Freshworks is proud to be named in the 2025 Gartner® Magic Quadrant™ for AI in ITSM ✨ With Freddy AI built native and ready from Day 1, we're delivering fast, uncomplicated AI that helps IT teams resolve issues smarter and faster. Customers are already experiencing significant improvements with Freddy AI, such as 76.6% faster resolution time and 41.1% faster response times. Agents have saved 431,000 hours, which is equivalent to 49 years of work. This recognition fuels our mission to make AI accessible and practical -- saving time, reducing workloads, and driving smarter service operations 😇
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