Crescendo

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Lovepop trimmed email reply time from 7.5 hrs to 18 sec after launching “Joy” their Crescendo CX assistant, just weeks before Valentine’s Day and Mother’s Day support spikes. Joy plugs into Shopify, Zendesk, and Gorgias, giving agents full order context so handoffs are seamless and resolutions are fast. 💐 99.9% faster replies 💐 CSAT up to 94% (Joy-only chats score 100%) 💐 2x ticket volume resolved, zero extra hires 💐 Shoppers rave: “answered immediately,” “within ONE MINUTE,” “excellent customer service” See how Joy turned holiday surges into rave reviews. Read the full case study: https://lnkd.in/gPHa6tDg #CustomerExperience #AI #Ecommerce #Retail #HolidaySupport

Is your AI working for you? Or are you working around your AI? As your tech and business evolve, feedback loops will help you create seamless handoffs and keep AI working in tandem with humans. Don’t force AI to do what only people should. Matt Price, CEO and co-founder of Crescendo, is on the latest Amazing Business Radio! He talks about how blending AI with human expertise can reduce inefficiencies, improve customer experiences, and transform customer service from a cost center into a key revenue driver. Additionally, Shep and Matt explore how companies can transition from deflection (utilizing AI or technology to handle customer inquiries and divert them away from live agents) to customer engagement. Tune in! https://lnkd.in/gNvrfRMN #CustomerExperience #AI

•Shep Hyken interviews Matt Price, Crescendo CEO & co-founder, on how blending AI with human expertise cuts waste, elevates customer experience, and turns customer service from a cost center into a revenue driver. 🤖🤝📈 🎧🎙️ Listen now on Amazing Business Radio: https://lnkd.in/gYT59pEJ #CustomerExperience #AI #CX #Crescendo #CustomerSupport

Lovepop trimmed email reply time from 7.5 hrs to 18 sec after launching “Joy” their Crescendo CX assistant, just weeks before Valentine’s Day and Mother’s Day support spikes. Joy plugs into Shopify, Zendesk, and Gorgias, giving agents full order context so handoffs are seamless and resolutions are fast. 💐 99.9% faster replies 💐 CSAT up to 94% (Joy-only chats score 100%) 💐 2x ticket volume resolved, zero extra hires 💐 Shoppers rave: “answered immediately,” “within ONE MINUTE,” “excellent customer service” See how Joy turned holiday surges into rave reviews. Read the full case study: https://lnkd.in/gPHa6tDg #CustomerExperience #AI #Ecommerce #Retail #HolidaySupport

Joshua Copeland, Crescendo's Director of Cybersecurity, delivered a powerful keynote at the SWLA Cybersecurity Summit last week, representing both Crescendo and Tulane University. His presentation tackled the critical issue of "Shadow AI," exploring effective strategies organizations can implement to protect sensitive data in an era where AI systems often operate beyond the oversight of IT and security teams. Thanks, Joshua, for leading this essential conversation! #DIYAI #Cybersecurity #ShadowAI

Here are 7 big updates you shouldn’t miss this week 👇 1. Google launches Opal : An experimental platform that lets anyone build AI-powered mini-apps by chaining prompts and models with natural language. No code needed! 2. Figma drops Public AI App Builder : Instantly turn wireframes or text prompts into live prototypes and code. AI is redesigning design itself! 3. OpenAI’s “Gold Medal” Reasoning LLM : The new model was able to achieve top stats at the International Math Olympiad. A GPT-5 reveal seems closer than ever. 4. GitHub introduces Spark : Describe your app idea in plain English and Spark turns it into a full-stack app. The coding barrier just dropped further. 5. Crescendo + Amazon = Voice AI Breakthrough : With Nova Sonic, they now offer lightning-fast, hyper-natural voice AI in 50+ languages. 6. Mistral AI upgrades Le Chat AI : New Think Mode, Deep Research, voice chat, project folders & image editor. It’s gunning for ChatGPT and Gemini. 7. Amazon Web Services (AWS) unveils Agentic AI for Enterprises : These new AI agents can automate multi-step workflows, react to changes, and make decisions autonomously. ♻️ Repost this to help your network get started ➕ Follow Prem N. for more

Rachio's smart sprinklers keep lawns thriving and their support keeps customers smiling. 🌱💧 With Crescendo behind the scenes, 65% of questions are answered instantly with 95–99% accuracy, all managed by a single CS leader. Discover the strategy powering their million-user success in our latest case study. Read the case study and watch the full demo: https://lnkd.in/gtg5Tj8Y #Rachio #CustomerExperience #SmartIrrigation #ConnectedDevices

Voice support just got its breakthrough moment. 🔉💥 Crescendo and Amazon have partnered to transform how customer service sounds, and feels. With Nova Sonic, Amazon's groundbreaking speech foundation model, Crescendo powers fully-automated, natural voice conversations — delivering high-quality, personalized support at scale. Together, we’re unlocking a new era of intelligent engagement through voice AI that’s: 📞 Fast, fluid, and real-time 🌎 Exceptionally accurate, even in noisy settings or across diverse accents 🧑💻 Seamlessly integrated with Crescendo's human agents when needed This isn’t just automation, it’s outcome-driven CX innovation. This collaboration marks a major leap forward in our mission to move customer service into the age of intelligent engagement. 📣 Read how Nova Sonic is helping Crescendo set a new standard for 24/7 support: https://lnkd.in/gKGpBRDF #AI #CustomerExperience #VoiceAI #NovaSonic #CXInnovation #CrescendoAI #Amazon #SpeechTechnology #IntelligentEngagement

In our latest “You Asked, GC Answered,” we dig into one of the most common questions we get: Which sectors will AI disrupt first? The truth is, AI is already being used in most corporations. And it's already been driving sector-level transformation. As I wrote with my partners Jeannette and Quentin in our piece on business transformation with applied AI, three key pillars are driving the transformation across categories: intelligence, infrastructure, and workforce enablement. See the comments for the full piece. 🔸 Intelligence is the foundational layer for business transformation. And increasingly we’re seeing a new generation of AI models like Moonvalley’s that are industry-specific and focused on transparency. With clean models and a commitment to responsible training, Moonvalley is reshaping media by using AI to slash the cost and complexity of content creation from advertising to long-form storytelling.  🔸Companies like Glean are building the infrastructure needed to integrate AI into complex business environments. Glean breaks down data silos, reimagining how workers access information. AI-powered search is allowing employees to efficiently dig through information buried across applications and unlocking real productivity. 🔸Crescendo is an example of a company tackling the third pillar of workforce transformation, redefining service delivery by reshaping the call center model. What once required massive budgets can now be handled by lean startups using AI agents. Enterprise-grade support is now accessible for early-stage startups, small businesses, etc. This is applied AI in action, and it’s changing how we create, communicate, and work. The real question is which companies will best leverage sector-wide disruption to transform their businesses and expand what's possible for their business. #AppliedAI #FutureOfWork cc General Catalyst Alexa Liautaud Kate Bender