Manipal Hospitals Partners with Google Cloud to Advance AI-Driven Digital Healthcare Across India

Reduced order-taking time from 15 minutes to less than five minutes

Reduced nurse handovers from 90 minutes to around 20 minutes

LAS VEGAS, April 9, 2025 — Cloud Next '25, LAS VEGAS – Manipal Hospitals, one of India’s largest and most trusted healthcare providers, today announced that it is joining forces with Google Cloud to usher in a new era of AI-powered digital healthcare. The partnership will involve the hospital leveraging cutting-edge artificial intelligence, advanced data analytics, and secure cloud infrastructure from Google Cloud to drive operational efficiencies across the patient care value chain.

With support from Deloitte, Manipal Hospitals is using Google Cloud’s state-of-the-art technology to power its ePharmacy platform and AI-driven nurse handoff solution. Manipal Hospitals’ results show that it has successfully reduced ePharmacy order processing time from 15 minutes to under five minutes; and cut nurse handover durations from 90 minutes to just 20 minutes. This enabled the hospital chain to reduce nurse handoff time by a staggering 78%, unlocking millions of minutes of caregiver productivity every month.

Karthik Rajagopal, Group Chief Operating Officer at Manipal Hospitals, said, “Google Cloud has been instrumental in helping us unlock high levels of scalability, performance, and security that are crucial for our operations. Without the burden of infrastructure management, our teams have been able to dedicate their time and expertise to solving critical business problems.”

Bikram Singh Bedi, Vice President and Country MD, Google Cloud India, said, “At Google Cloud, we’re deeply committed to empowering healthcare providers with secure and scalable AI-powered solutions to support digital healthcare transformation. Our partnership with Manipal Hospitals aims to improve systemic inefficiencies, elevate patient experiences, and enhance healthcare accessibility—ultimately benefiting healthcare practitioners and patients across India.”

ePharmacy: Improving Medication Access and Management with AI

Built entirely on Google Cloud, Manipal Hospitals’ ePharmacy platform is setting a new standard for medication management and delivery. By integrating AI-driven automation, the platform ensures patients receive their prescriptions faster and more efficiently than ever before. More specifics on the platform include:

AI-powered automation: The ePharmacy platform runs on Gemini on Vertex AI for precise drug information and seamless prescription processing. Formerly done manually, Manipal’s use of gen AI assists in the transfer of data from pharmacy and diagnostic departments and minimizes the risk of transcription errors.
Real-time data flow: Manipal is using Google Cloud’s Cloud Healthcare API and Apigee API Management to help connect disparate systems, ensuring that data from ePharmacy transactions is error-free and instantly provided to patients post-consultation.
Enhanced user experience: Manipal is using advanced visual analytics capabilities in Looker to help monitor user behavior and optimize cart management, delivery tracking, and ordering workflows – all in an effort to create the best user experience possible.
Scalability: Google Kubernetes Engine (GKE) ensures uninterrupted service for the Cloud-based platform during periods of peak demand, enabling Manipal Hospitals to handle volume spikes in prescriptions with near-perfect accuracy.

More than 100,000 patients today rely on the ePharmacy platform for both short- and long-term medication needs. With more than 60,000 data entries processed daily, doctors can gain valuable insights into patient trends, enabling better collaboration with pharmacists.

AI-Powered Nurse Handoff: Enhancing Communication and Care Delivery
The nurse handoff solution, powered by Google Cloud’s generative AI capabilities, is helping enhance communication, reduce errors, and ensure continuity of care. More specifics on the platform include:

Real-time data sharing: Because the solution is based on a unified data cloud, nurses can gain instant access to patient information, enabling smoother transitions and minimizing disruptions.
Intelligent workflow automation: Manipal has created streamlined processes, enabled by gen AI, that help reduce human error and improve clinical outcomes.
Patient experience: The nurse handoff solution helps create more efficiencies for the hospital, leading to better care delivery and higher patient satisfaction rates.

About Google Cloud
Google Cloud is the new way to the cloud, providing AI, infrastructure, developer, data, security, and collaboration tools built for today and tomorrow. Google Cloud offers a powerful, fully integrated and optimized AI stack with its own planet-scale infrastructure, custom-built chips, generative AI models and development platform, as well as AI-powered applications, to help organizations transform. Customers in more than 200 countries and territories turn to Google Cloud as their trusted technology partner.

About Manipal Hospital
As a pioneer in healthcare, Manipal Hospitals is one of the largest healthcare providers in India serving over 7 million patients annually. Its focus is to develop an affordable, high quality healthcare framework through its multispecialty and tertiary care delivery spectrum and further extend it to out of hospital care. With the completion of acquisition of AMRI Hospitals Limited (acquired in Sept 2023) and Medica (acquired in April 2024), the integrated network today has a pan-India footprint of 37 hospitals across 19 cities with 10,500+ beds, and a talented pool of 5,600+ doctors and an employee strength of over 18,600.

Manipal Hospitals provides comprehensive curative and preventive care for a multitude of patients from around the globe. Manipal Hospitals is NABH, AAHRPP accredited and most of the hospitals in its network are NABL, ER, Blood Bank accredited and recognized for Nursing Excellence. Manipal Hospitals has also been recognised as the most respected and patient recommended hospital in India through various consumer surveys.

For more information please contact:

Manipal Hospitals
Yasmin Ambari | yasmin.ambari@manipalhospitals.com
Concept PR for Manipal Hospitals
Archana Jain | +91 98455 41244 | archana@conceptindia.com

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