SimplyBoost Chat Plugin — WordPress.com

SimplyBoost Chat adds an AI customer service assistant to your WordPress site. It answers visitors’ questions around the clock from your own website pages, documents and FAQs, replies in the language the visitor writes in, and passes the conversation to a person on your team when it should.

Setup takes a minute: install the plugin, paste your Bot ID under Settings → SimplyBoost Chat, and the chat bubble appears on every page. No theme editing and no code.

What the assistant does

Answers from your own knowledge. Add your website, PDFs, documents and FAQs in the SimplyBoost dashboard. Answers come from that content, not from guesses, and the assistant says so when it does not know.
Speaks your visitors’ language. Visitors can write in English, German, Dutch, Spanish, French and many other languages, and get their answer in the same language.
Hands over to a person. When a visitor asks for a person, or the question needs one, the chat becomes a ticket for your team, with an alert by email or Slack.
Captures leads. A short contact form appears when a visitor is ready, for example when asking about prices or a demo.
Shows what it could not answer. The Missing answers list collects the questions your content does not cover yet, so you can add the answer once.
Sends your own wording when you want. Approved answers are sent word for word for the questions you choose.

Built for

Customer service and support teams who want fewer repeat questions.
Product specialists: questions about products, specifications and manuals.
Shops, service businesses, dealers and agencies running WordPress sites.

Works with your site

Works with any theme and page builder.
The widget script loads asynchronously, so it does not hold up your page.
Colours, greeting, position and font are set in your SimplyBoost dashboard and show up without changing the plugin.
Switch the widget off and on without uninstalling.
The same assistant can also answer on WhatsApp, Instagram and Facebook Messenger, connected from the SimplyBoost dashboard.

A SimplyBoost account is required: the assistant, its knowledge and its look are set up in your SimplyBoost dashboard, which includes a 7-day free trial. The chat window shows a small “Powered by SimplyBoost” label, drawn by the SimplyBoost service; your plan can remove it. The plugin itself adds nothing else to your pages.

External services

This plugin connects your site to SimplyBoost, a third-party AI chat service, to load and run the chat widget. This is required for the plugin to function.

What is sent, and when:

On every page where the widget is enabled, the widget script is loaded from https://get.simplyboost.io/widget.js, and your configured Bot ID is included so the correct chatbot loads.
When a visitor opens the chat and sends a message, that message (and any details the visitor chooses to provide, such as name or email) is sent to the SimplyBoost API at https://get-api.simplyboost.io to generate the reply. The visitor’s IP/browser may be processed by SimplyBoost as part of serving the chat, per SimplyBoost’s privacy policy.
No WordPress admin credentials are ever sent.

This service is provided by SimplyBoost (https://simplyboost.io). Your use of it is subject to:

Terms of Service: https://get.simplyboost.io/terms-of-service
Privacy Policy: https://get.simplyboost.io/privacy-policy
Sub-processors: https://get.simplyboost.io/sub-processors