URGENT: DOMAIN/ domain setting hosting

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  latinapodcasters00c86fa9bf · Member · Mar 1, 2026 at 11:00 pm

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  Hello,

  I am the registrant of latinapodcasters.com (registered 2019, registrar Automattic Inc.).

  The domain is currently using MDDSERVICES nameservers. I am changing hosting providers and need to update the nameservers immediately.

  I no longer have access to the WordPress.com account associated with this domain.

  The domain is active and not expired.

  I can provide:

  • Government ID

  • Business documentation

  • Billing verification

  This is time-sensitive due to hosting transition.

  Please escalate to the domain team for manual DNS update or account recovery.

  Thank you,

  Rita Bautista

  The blog I need help with is: (visible only to logged in users)

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  james3265166 · Member · Mar 2, 2026 at 12:29 am

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  To regain access to latinapodcasters.com and update your nameservers for your hosting transition, you must proceed through the WordPress.com Account Recovery process, as security protocols prevent staff from manually updating DNS records via public requests. Since you have business documentation and government ID ready, the most effective “Golden Ticket” for recovery is a Transaction ID from a past renewal (found on your bank statement as “WPCHRG.COM” or “Automattic”), which allows the recovery team to verify your ownership without needing the original email address. Once your access is restored, you can navigate to Upgrades → Domains, select your domain, and click “Name Servers” to toggle off the WordPress.com defaults and enter your new hosting records immediately.