Audience
Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.
About CallTrackingMetrics
CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams.
Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats.
Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and auto dialer functionality.
Pricing
Company Information
Videos and Screen Captures
Product Details
System Requirements
Training
Support
CallTrackingMetrics Product Features
Auto Dialer
Business Phone Systems
Business VoIP
Call Center
Call Recording
Call Tracking
Cloud Communication Platform
IVR
Softphone
Reviews Write a Review
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.
Cons: Very good software, they also offer local toll free number. No dislikes.
Overall: Basically this software makes our marketing strategy advance. Highly customisable features. Analyses each and every calls. This software can track any live chat, communication or text. Provides real-time support and service. Reliable and secure app. Easy to use and understand.
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