Compare the best VoIP Software currently available using the table below. To compare hosted PBX providers for business, please visit the business VoIP service section.
Aircall
Aircall is the cloud-based phone system of choice for modern brands of 3+ users. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 3000 companies worldwide. Start a risk-free trial today!
Ooma
Award-winning and low-cost business phone system for businesses of all sizes. Ooma Office offers reliable business phone service with advanced enterprise-grade phone features like a virtual receptionist, extension dialing, conferencing and music on hold. When your business grows, Ooma Office can expand with your needs. Ooma Office is built for small businesses. Whether you have 2, 20, or 200 employees, you can rely on Ooma for an effective office phone system. There are no contracts, and you can keep your number. From our virtual receptionist to extension dialing, the features go on and on. All of this and more only costs $19.95 per month per user. It’s no wonder we keep winning awards.
Jive Communications
Give your business a professional boost with Jive Voice. A cloud-based, feature-rich business phone system, Jive helps thousands of organizations across all industries and sizes to streamline their communications and achieve greater success. Jive Hosted VoIP offers a wide array of features designed to replace legacy landline phones, including unlimited voicemail boxes, auto attendants, and local and long-distance phone numbers.
Versature
Versature is an industry leader in Unified Communications as a Service (uCaaS), delivering SaaS-based business VoIP communications and call analytics solutions to Canadian businesses. With an exclusive focus on VoIP and SIP trunking for business, Versature delivers the highest-quality Polycom phone systems, a sophisticated set of features, integrations with CRM platforms and in-depth call analytics solutions. Trusted by clients and partners, Versature prides itself in its commitment to customer success, offering 24/7 Canadian-based tech support and ongoing learning so that every client can get the most out of their phone solution. Trusted by Managed IT service providers across Canada, MSPs partner with Versature to provide their end-user customers with a reliable VoIP solution and management platform that can take their communications to the next level. The Versature Partner Program is open to all MSPs, ITSPs, VARs, and SIs servicing Canadian businesses for two or more years.
VirtualPBX
Get Unlimited Local Minutes for your Business as low as $18.99/mo––––– Level up your business phone system without leveling up the complexity. VirtualPBX's clean, fast, and intuitive interface was designed to save you time and money while bringing modern features to your fingertips. Set up your phone system in as little as 5 minutes and start taking advantage of all the enterprise-grade features VirtualPBX has to offer. Plus, only with VirtualPBX can you receive 24/7 access to telephony experts 365 days per year. Get trusted VoIP for any office, anywhere. Begin your 14-day free trial today!
Bicom Systems
PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in the Business, Call Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability.
MightyCall
MightyCall is a cloud-based phone system designed for small business owners and their companies. With MightyCall, small businesses can create a professional first impression and deliver outstanding customer service. Top features include crystal-clear sound, toll free or local vanity number, auto attendant, call forwarding, voicemail and transcription, custom greetings and music on hold. No hardware required, MightyCall phone service can be accesses through mobile apps, deskphone & softphone, webphone or your existing phone.
ClarityTel
When you're looking for cost-effective, easy-to-use phone system solutions for your business, turn to ClarityTel. A trusted provider of advanced phone systems in the cloud, ClarityTel helps organizations meet their communication needs at a fraction of the cost of a traditional landline. Get the next generation of VoIP phones with ClarityTel.
FluentStream Technologies
Do you want a business phone service that works without costing a fortune in setup or monthly fees? Wouldn't it be nice to focus on your customers instead of spending hours on hold with your provider every time you want to make a small change? Welcome to FluentStream! We're committed to being the easiest business communication system to do business with. We offer no-contract plans with 24/7 client success for every account. Not only will we hold your hand throughout the entire onboarding process, but we'll do everything on your behalf (including the hassle of calling your internet provider). We know how complicated phone setup can be, and we're more than happy to do the heavy lifting so you don't have to. It's all part of being the easiest business to do business with.
CloudTalk
Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centres (sales and customer service teams). 25+ integrations with favourite CRM, helpdesk or e-commerce tools as Shopify, SalesForce, Pipedrive at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).
CloudConnect Communications
Cloud Connect is poised to be a DOT Licensed Virtual Network Operator offering India’s most comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.
Freshworks
Freshcaller is a cloud-based call center solution. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center. Freshcaller provides you an option to start at $0 license fee so that you can launch your call center by only paying for your calls. You can purchase a phone number inside Freshcaller, and start making calls immediately. Businesses can choose to record all their phone conversations. Call Monitoring & Barging allows supervisors to listen and speak to customers real-time. Your team will always engage in contextual conversations with your callers. Freshcaller allows you to forward your incoming calls to your mobile while you are on the move. Freshcaller is the ideal call center for startups and small teams.
Phone.com
Phone.com offers comprehensive unified communication & collaboration tools to over 30,000 small businesses in the US. For businesses and entrepreneurs who need flexible, affordable, and reliable communication systems that support remote and mobile employees, Phone.com provides a complete cloud portfolio of communication, collaboration, and enhanced business services to seamlessly connect with anyone anywhere on any device. Our lean APIs help streamline workflows by extending UC services into third-party portals, middleware, and CRM platforms, and creates new use-cases with custom integrations. Phone.com is headquartered in Newark, NJ and has offices across the country to best serve your every need.
Cytracom
Cytracom makes VoIP simple—simple to sell and simple to use. With a reliable platform built on flexible, cloud-based technology, Cytracom delivers fully managed, enterprise-grade Hosted VoIP tailored to small business needs. A 100% channel-driven model brings its nationwide partners directly to customers, providing the ease and comfort of working with local, trusted managed service providers. As the move to the cloud continues, Cytracom VoIP solutions enable partners to expand their portfolios and ultimately extend their reach and revenue with end-to-end managed services. Unparalleled tools, support, and training gives partners an advantage over the competition, reinforcing Cytracom’s commitment to their success and confidence in its solution. To learn more visit cytracom.com
Kixie Web
Start making productive sales calls in minutes with Kixie PowerCall! This reliable, cloud-based interactive voice response (IVR) solution allows users automate their sales processes. Available in the cloud or on-premises deployment, Kixie PowerCall provides users enterprise-grade features that include call recording, one-click dialing, call history, call coaching and reporting, all of which can help improve the call experience and deliver exceptional customer service. The solution also provides agents with a functionality to receive calls remotely on their mobile devices.
CrazyCall
CrazyCall is easy to use and affordable cloud-based call center application which allows to make and take calls directly from the browser, without the need of installing any software. Pick local numbers from over 75 countries around the world and start calling your leads and clients. It helps to manage and organize sales and customer service, reduces costs and automates the workflow.
Dixa
Dixa is a real Time Customer Service platform that is designed to reinvent the traditional call center solution, through their agile and intuitive features. With the ability to incorporate 3rd-party apps and social media engagement, Dixa provides alerts for escalations, automated routing, a robust customer database, and a live chat in-app option that gives insight with the use of its' surveys & feedback interface.
Dialpad
Built entirely from the ground up on Google Cloud Platform, Dialpad’s business communications platform provides unmatched mobility, flexibility, and security to more than 50,000 of the world’s most innovative businesses. It’s suite of products include Dialpad Talk, Dialpad Sell, Dialpad Support, and UberConference, all of which have native Voice Intelligence features. All of Dialpad's offerings directly integrate with other business-critical cloud applications such as G Suite, Salesforce, and Zendesk for maximum productivity and end-user efficiency.
Nextiva
Nextiva Office is a feature-rich cloud-based unified communications service offered by Nextiva. Offering businesses more ways to communicate than ever, Nextiva Office helps to empower today's modern businesses. Whether on the desk or on the road, teams subscribed to Nextiva Office can enjoy seamless mobility, clear communication, and a scalable service.
Telzio
Telzio powers business VoIP phone systems for leading organizations around the world. With the most reliable uptime in the industry, feature-rich solutions and a modern interface that makes configuration instant and effortless, Telzio is the #1 cloud phone system for businesses. Get toll free numbers, call center routing features, real-time call data, call analytics, and more. Telzio's unique usage-based pricing reduces monthly telecom expenditures by an average of 30%. Unlimited users, simultaneous calling, call recording, voicemail transcription, and 24/7 customer service is included.
Toky Inc.
Toky is a full-featured Business Phone System that allows your customers and team to communicate efficiently, you just need a good internet connection. With virtual phone numbers from around the world, make yourself available no matter where your company is located. Integrate your CRM and business tools seamlessly, so you can call your customers with a single click and automatically log the details of every call. Take advantage of features such as call recordings, voicemails, SMS, Speech to text, with affordable rates and proven reliability.
RingOver Group
RingOver: the 100% cloud-based business phone system for flexible teams to simplify call handling. Obtain virtual numbers in 60+ countries and benefit from free unlimited calls. Sales and support teams can improve their CRM and Helpdesk tools by integrating with RingOver to access call centre features such as click to call dialing, automatic call logging, voicemail and call recording. Using the configuration settings in the team dashboard, admins can ensure their employees in any geographic location stay reachable at all times. Supervisors can also access real-time statistics and analytics data on call trends to improve the performance of their staff. Available via mobile and web apps, RingOver accompanies teams wherever they go.
FFB VoIP Solutions
FFB VoIP Solutions is a voice over IP (VoIP) provider that offers tools that allow users to stay in touch with their customers in any location. FFB VoIP Solutions provides users with calling and mobility features that allow them to streamline on communication. FFB VoIP Solutions provides users with over 50 calling features to assist their businesses.
MegaPath
Use one provider to stay connected with customers on a secure network with Megapath-Business VoIP, a business VoIP system. Megapath-Business VoIP has features such as unified communications, internet connectivity, security services, managed networking services, and more. Megapath-Business VoIP also features Internent faxing, SIP trunking, softphone, and auto attendant functions. Megapath-Business VoIP is compatible with Windows and Mac operation systems.
CounterPath
Bria by CounterPath is a SIP-based VoIP softphone solution that is designed to streamline communications and boost productivity. Suitable for Mac and Windows as well as for mobile devices, Bria offers video and voice calling, instant messaging, presence, enhanced contact management, and an optimized interface. Enterprise features also include active directory integration, auto answer and Do not Disturb functions, company chat rooms, and workgroup capabilities.
Voice over Internet Protocol (VoIP) is a software program that you can use to make calls using your internet connection as a phone line. Since you're already paying for internet access, the only added cost is purchasing the VoIP software, thereby reducing your cost of phone services.
Mobile apps are also available from the top VoIP software vendors, allowing you to use your mobile phone to make and receive calls from anywhere.
Especially useful for business, some of the more important aspects of using a VoIP system include video calling, screen and file sharing, web conferencing and chat. Additional high-end features include solutions also offer digital assistants, call queues and integrated email.
More prominent VoIP providers include Avaya, Skype, 8x8 and Viber. Our team of B2B software experts provide comprehensive reviews of these platforms, including RingCentral, one of the highest scoring solutions in the VoIP category.
VoIP cuts the traditional landline wires often used in a business telephone system and anticipated to diverge and effectively displace traditional landlines in modern businesses for the foreseeable future. Realistically, the increasing volume of worldwide VoIP software providers demonstrates that fast and reliable online phone service will permanently institute Voice over Internet Protocol as our standard communication outlet more quickly than we can imagine.
Why cut the cord on traditional landlines for VoIP? It's elementary – Today's VoIP software platforms for nearly any businesses and SMBs are multi-faceted, customizable, omnipresent, and cost so much less than the convoluted landline systems! Although the benefits of software-based VoIP systems vary from one platform to the next, what remains a common thread is that they all rely on IP networks to transmit voice calls. This translates to a much more efficient customer connection throughout your entire business system.
You may dream of having a more state-of-the-art business; however, you should consider whether a VoIP solution would be beneficial to your needs. Two benchmarks must be met first before opting for a VoIP system: One – will a VoIP system minimize the call traffic you receive each day? Second – do you have the necessary internet systems prepared to install and initiate an advanced VoIP platform to handle those calls?
The basis of any VoIP platform requires a stable broadband internet connection and solid bandwidth, followed by the flawless performance of all of your switches and routers. VoIP translates voice calls to data, so your internet system will be data-heavy. This requires a system that can compile traffic according to priority and help you select the correct system provider, specifically one that offers caps on bandwidth so you don't have to set them yourself.
Not only does your internet system need to be adequate, you also require the correct hardware (telephones, fax machines, routers, adapters, etc.) that can recognize and protect against probable security threats. Defense against your security include anticipating traffic volume, installing DDoS and password control to prevent hacks to your network.
Often the VoIP software is hosted elsewhere, eliminating any difficulties you may have with its installation. You can also bypass the need of redirecting or forwarding calls without added hardware installation.
A more complicated option is investing in a VoIP compatible PBX system that uses a PSTN gateway that converts data to voice calls. While this type of a system may be less expensive, it also requires a much more arduous installation process and may not be worth the investment in the long run.
The basis of VoIP technology itself is three-fold, all working toward the primary function of any VoIP system - the ability to make virtually free phone calls.
One installation option is to use IP phones. They look like conventional telephones; however they use an RJ-45 Ethernet connection rather than the standard RJ-11 connection. Via the Ethernet, all calls are transmitted to your network router so you can implement them online via Wi-Fi.
Secondly, and also requiring a solid and quick internet connection, is to install an analog adapter. With this installation, the analog adapter converts all analog phone calls to digital data. Although this seems like a convoluted approach, it is one of the easiest ways to install and launch your VoIP system quickly.
The third installation option also manages long-distance calls. In this instance, you must establish a connection between multiple devices through a DSL modem. Since you will also have monthly payments to your ISP for the modem and services, this once again spotlights the lower cost features of VoIP.
The try-before-you-buy concept is critical before making the final decision on your new system. It's important that you thoroughly understand what each software option is, what it does and how it can positively affect your business's productivity.
In comparing various VoIP software platforms, we found the following two benefits:
This is another benefit for the discerning businessperson who is always on the go. You can use your cell phone to call and receive calls right from the home office just by installing an app.
Unheard of with traditional landline phone services, VoIP provides multi-faceted, powerful and timesaving services including, but not limited to instant notifications, voice mail, voice recording and transcription.
Depending on the quality of your internet connection, you may experience disruptions in your phone service or poor quality calls. While these risks are not seen in traditional landline systems, if your internet provider is stable and your connectivity is solid, the cost and timesaving features far outweigh the risks.
To offset any disruptions, if your employees' internet connections are reliable, you can offer them the option of working from home if your office experiences a loss of connection so you don't miss many calls if any.
Some unique calls require additional payment, for example, emergency calls or international calls to countries with higher rates. You should inquire about free-minutes packages if you know you'll be calling overseas often.
If you regularly route unencrypted confidential or critical business information toward the internet, you risk hackers getting that information. Having a virtual private network (VPN) offers relative protection but it isn't 100% foolproof and shouldn't be completely relied upon.
Furthermore, unless you configure your wireless security during installation, your network may be exposed to a number of vulnerabilities in the VoIP system.
There are myriad VoIP providers today, and they may continue to increase in the near future. Taking this into consideration, there is obviously a wide range of pricing structures that vary from one provider to the next.
There are also varying degrees of features, all with their own costs including specific hardware necessary to run the service and additional costs for hosting, installation and maintenance. Some providers detail the total costs before you purchase and install the system. Others offer contract-specific costs based on your needs and the detailed costs involved, including any special add-on services.
Overall, you can find a VoIP provider from as little as $19.99 in case of popular solutions like MightyCall up to $5000 for enterprise tools; however we advise you to check and compare providers and use their trial or demo programs first before making a final decision.
Expert insight about the business VoIP providers comes from our partners.