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Shopping Information

Contact Us
E-mail us at CustomerAssistance@RalphLauren.com
Call a Customer Service Representative at
888-475-7674
Customer Service Hours
For press inquiries, e-mail us at
Press@PoloRalphLauren.com
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Frequently Asked Questions (FAQs)
 
Shopping
What payment methods can I use?
When will my order ship?
When will my order be delivered?
What does it cost to ship my order?
Do you ship outside the United States?
 
Find More Shopping FAQs
 
Merchandise
Can I get replacement buttons for my
   (shirt, blazer, coat)?
How do I care for my purchase?
 
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Web Site
Why should I register?
Is there a risk to storing my information
   online with you?
Do you sell names to other companies?
 
Find More Web FAQs
 
General
Do you have a catalog?
How do I find out about employment
   opportunities at Polo Ralph Lauren?
 
Find More General FAQs
 
Counterfeit
How do I know if a product I purchased is a counterfeit?
How is Ralph Lauren Corporation addressing the issue of
counterfeit luxury goods?
How will purchasing a counterfeit affect me?
Where can I buy authentic Ralph Lauren products?
Where can I report a counterfeit product?
 
operation hours

Customer assistance

RalphLauren.com is open for shopping 24 hours a day, 7 days a week, 365 days a year. Our customer assistance hours of operation are listed below.
Day Hours
Monday-Friday
Saturday-Sunday
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day
New Year's Eve
New Year's Day
9 a.m. ET-midnight ET
10 a.m. ET-10 p.m. ET
11 a.m. ET-6 p.m. ET
9 a.m. ET-9 p.m. ET
9 a.m. ET-6 p.m. ET
9 a.m. ET-6 p.m. ET
9 a.m. ET-midnight ET
9 a.m. ET-7 p.m. ET
Closed
9 a.m. ET - 7 p.m. ET
Closed