Kraken

🚨 National Grid becomes first major U.S. utility to adopt Kraken's platform 🇺🇸 National Grid, one of America’s largest utilities, will adopt Kraken’s groundbreaking customer engagement and billing platform for over 6 million residential, commercial, and industrial customers in Massachusetts and New York. Kraken’s globally proven, cloud-based solution will dramatically enhance customer experience, drive efficiency, and enable dynamic energy services. The platform will replace legacy systems and mark a bold step forward for digital transformation in U.S. utilities. As Bill Malee, Chief Customer Officer at National Grid, puts it: “Leveraging Kraken’s industry-leading expertise will support our mission to provide exceptional service to our millions of customers across the Northeast. Once fully implemented, the Kraken platform will replace decades-old systems, enhancing the customer experience and reinforcing our commitment to a customer-first approach.” National Grid’s forward-thinking approach is part of their commitment to a customer-first future powered by innovation.

Delivering brilliant service to business customers, at scale. When Good Energy moved their Commercial & Industrial (C&I) accounts to Kraken, everything changed: 📉 32% fewer inbound calls ⚡ 75% faster portfolio updates ⏳ 29% shorter wait times 💪 The team stopped fighting their own systems 🎥 See how Kraken transformed Good Energy’s customer operations and made their team’s life a whole lot easier.

🌟 Huge congratulations to our fantastic partners at EDF (UK) on hitting a major milestone: a 5 ⭐️ Trustpilot rating! 🌟 Just a year after migrating onto Kraken, EDF’s customer score jumped to an outstanding 4.8, clear proof that our partnership is driving real, measurable impact. 📈💥 This recognition comes hot on the heels of EDF being named one of the Sunday Times Best Places to Work 2025, placing in the top ten for ‘very big organisations’. 🏆 Together, we are showing how a modern, data-driven operating system like Kraken can empower brilliant teams to deliver world-class service and make energy better for everyone. ⚡🤝 We’re proud to be the tech to have supported this success, and excited for what’s next. 🚀

🚀 Bridging the Digital Divide for C&I Customers: A Kraken Perspective In today’s energy landscape, Commercial & Industrial (C&I) users account for ~40% of global consumption and they demand more than “one-size-fits-all” utility solutions. Our latest insight, featured in Utility Dive, dives into how outdated legacy systems are holding utilities back from delivering the granular data, seamless self-service and flexible products (PPAs, time-of-use rates, multi-site billing) that C&I clients expect. Here’s what matters most: 1️⃣ Unified visibility: One dashboard from account to meter location, giving teams a 360 customer view. 2️⃣ Rapid product launch: Configure, quote and activate complex offerings (solar, storage, even 20-year PPAs) in hours, not months. 3️⃣ Scale with confidence: Automate high-volume meter reads, collective billing and credit-risk management to eliminate revenue leakage. 4️⃣ Proactive engagement: Transparent insights and automated alerts that keep customers (and regulators) happy. At Kraken, we believe the future of energy is distributed, dynamic and digital. Utilities that modernize their CIS platforms won’t just keep pace, they’ll lead the transition. Dive into the full article to discover how your organization can conquer C&I complexity and unlock new opportunities: https://lnkd.in/eBDHUgp3 #EnergyTransition #DigitalUtilities #CIS #CIPower #SmartGrid #UtilityInnovation

🚨 Massive milestone alert 🚨 2GW of distributed energy resources are now managed by Kraken, making us the world’s largest residential virtual power plant! ⚡️🔋 That’s over 500,000 smart assets, from EVs, heat pumps, solar panels, home batteries to thermostats, all optimized in real time to flatten peak demand and boost grid resilience. 💸 Consumers are already saving more than $200m every year thanks to Kraken optimizing asset scheduling. Most of the capacity we manage comes from electric vehicles, turning idle cars into revenue-generating grid heroes. This is more than a number on a dashboard. It’s proof that consumer-led energy can be cleaner, smarter and more impactful. 🙌🌱 https://lnkd.in/eMmqXn8S #DER #VPP #CleanEnergy #EnergyTech #DERMS

🇫🇷🇬🇧 Macron visit, Accelerating Kraken and UK‑France business ties. Last week, President Emmanuel Macron visited the UK focusing on renewed cooperation across energy, defence, climate, tech and trade. Strategically, Kraken sits right in the middle of these five key areas, and as a result we were honored to join a dedicated Kraken specific trade talk session in the Embassy. We discussed our 🇫🇷 investments across French utilities and our fast growing French team of already 100+ people. We reviewed how multiple utilities across France leverage Kraken Technologies for Customer Management, Flexibility and using AI to optimize their operations. And the vision for cross‑channel energy digitalisation & sustainability We welcome this bold progress in Franco‑British relations. As energy and tech ecosystems evolve, it’s time to accelerate joint innovation & collaboration. Great to see our sector at the table - delivering real impact at real scale. Big thanks to the Embassy for the invite. At Kraken, we play to shape the future of modern utilities - together 🇫🇷 🇬🇧. #UKFrance #EnergyTransition #TechDiplomacy

Managing Commercial & Industrial (C&I) energy accounts often involves navigating a labyrinth of tariffs, contracts, and meter points. Good Energy, a pioneer in renewable energy, sought to simplify this complexity. By migrating their C&I and business customers to Kraken's unified platform, Good Energy achieved: ☎️ 32% fewer inbound business-customer calls ⁉️ Complex queries resolved in days instead of months ⏩ 75% faster portfolio additions and removals ⏳ 29% shorter wait times "We've completely revolutionized how we work within customer operations. Kraken is right at the center of that." - Toby Moore CMgr MCMI, Head of Customer Operations, Good Energy 🟡 Read all about how Good Energy went from complexity to clarity with Kraken. Find the link in the comments.

🚀 The utilities sector is at a tipping point. Legacy systems are holding businesses back—but cloud solutions are changing the game. On our latest webinar with Amazon Web Services (AWS), we talked about how cloud-native platforms are empowering utilities to: ✅ Enhance operational efficiency ✅ Cut infrastructure costs ✅ Improve customer experience ✅ Strengthen cybersecurity ✅ Accelerate the energy transition Cloud adoption isn’t optional—it’s the foundation for innovation, agility, and resilience in today’s energy landscape. Read our recap and catch the webinar recording about how leading utilities are unlocking these benefits 👇 https://lnkd.in/ekGS5zgx #energytech #cloudservices #cloudnative #cybersecurity #energytransition #utilitytech #aws

🚀 We’re ecstatic that Kraken has been honored with the Digitalizing Energy Award at the 2025 Reuters Events Energy Transition Global Energy Transition Awards! This category recognizes our use of digital technologies, AI, machine learning, and IoT within the energy sector, especially our demand-side management that was highlighted as "a key enabler in the energy transition." 👏 This award underscores Kraken's commitment to driving the digital transformation necessary for a sustainable energy future. We're proud to be at the forefront of this critical transition. Congratulations to all the nominees! https://lnkd.in/ef_sbdK7 #energytech #energytransition #GET2025 #utilitygradeAI

🇺🇦 Octopus Energy and Ukraine's DTEK sign landmark "Resilient Independent Solar Energy" (RISE) initiative to start rebuilding the country's grid as a modern, decentralized energy system. 🇺🇦 “About 70 percent of Ukraine’s thermal generation capacity has been damaged, destroyed or seized since the full-scale invasion. This has created not only an urgent need to rebuild but also an opportunity to accelerate the shift to a decentralized, renewable energy system.” - Maxim Timchenko, CEO at DTEK. 🤖 Kraken's AI-powered operating system will serve as the technological backbone of the project: optimizing real-time generation, storage and consumption, automatically shifting loads to capture the cheapest power and enabling businesses to sell surplus energy back to the grid. #EnergyResilience #DecentralizedGrid #Renewables #Ukraine #Grid #EnergyTech https://lnkd.in/ej9mnRaZ