Aptia Group

With the first half of 2025 behind us, what’s changed for pension schemes – and what’s in store? It’s been a busy year, with publication of the Pension Schemes Bill, the launch of the Pensions Commission and various regulatory initiatives. In this insight, John Wilson revisits the key themes we set out for 2025 to check on progress and look ahead. Subjects John covers include: 1 Pensions dashboards coming ever closer 2 How 2025 has been the crunch year for good data 3 The revamped Pensions Commission 4 Supporting pension scheme members 5 And the looming autumn budget You can read the article here: https://lnkd.in/edq_X4Ks #Aptia #pensions #pensionscheme #pensiondashboard #pensionschemeboard

The Aptia Pensions Administration Pod – Episode 3 Out Now In this episode, we’re diving into the critical role of quality assurance and audit (QA&A) in pensions administration – and why it’s important in a rapidly changing industry. 🎙️ Hosted by John Wilson, our Head of Pensions Technical, this conversation features Aptia’s Darren Brame, Chief Risk and Commercial Officer (UK), and Denise Crowe, Lead, First Line of Defence. They unpack: 🔹 Why quality assurance is rising up the pensions agenda 🔹 The role of Aptia’s QA&A team in improving member outcomes 🔹 How the team has adapted to meet changing demands 🔹 QA&A’s role in making sure we show empathy to members Whether you're a trustee, scheme manager, bulk purchase insurer or other industry stakeholder – this episode highlights the role of QA&A in making sure members get the experience they expect and deserve. You can also read a transcript of the conversation on our website: https://lnkd.in/eHRTMejk 🎧 Listen now on Podbean – and don’t forget to subscribe: https://lnkd.in/eK94Uc-y #Aptia #Pensions #PensionGovernance #Podcast #MemberExperience #QualityAssurance #Audit #RiskManagement #PensionsIndustry #EmpathyInService

We are delighted to partner with @PMIPensions to launch an innovative new qualification designed specifically for pensions administration professionals. This milestone initiative sets a bold new benchmark for the industry, promoting continuous professional growth and elevating the quality of service delivered to clients, trustees, and stakeholders. The qualification will first be offered to Aptia colleagues across the UK and India, before being opened out to the whole sector to ensure that every administrator has access to the best possible professional development. At Aptia, we’re committed to investing in our people—empowering them to grow, thrive, and excel in their roles today while building fulfilling careers for tomorrow: https://lnkd.in/eVMhxv2E #Aptia #PMI #investinginpeople #pensionadministration

We are delighted to announce that Aptia has become a member of the Institute of Customer Service (ICS), the UK’s independent professional body for Customer Experience. Our membership with ICS demonstrates our commitment to delivering exceptional customer service. As an ICS member, we will leverage this partnership to: · Enhance our reputation and build trust with potential clients · Demonstrate our commitment to ensure that service is our key differentiator · Set the right strategy and align our culture and processes to boost productivity and create sustainable value This marks a significant milestone in our continuation to strive for customer excellence, and we look forward to working with ICS in the future. #Aptia #InstituteOfCustomerService #CustomerFirst #BusinessExcellence

Aptia Turns Two: Powered by People, United by Purpose It's a wrap! Yesterday marked two years since Aptia launched with a bold ambition to build a truly distinctive, agile business that stands out in the marketplace. In that time, we've accomplished so much - growing a global team of more than 3,500 across the US, UK, India, and Portugal, and proudly serving over 1,100 clients and six million members and participants. To celebrate this incredible milestone, our teams from around the world came together, united by a shared sense of purpose and excitement for what lies ahead. The future is bright, and we’re just getting started! #Aptia #TeamAptia #Pensions #ProfessionalPensions #GlobalGrowth #AptiaDay #AwardNomination #LifeAtAptia

We are pleased to acknowledge the appointment of Deborah Evans as Chair of The Pensions Ombudsman. Her extensive experience in leadership and governance, from both the public and regulatory sectors, will be a valuable addition to the office of the Pensions Ombudsman. Read more here: https://lnkd.in/djuey2QR

Nearly two years ago, Aptia was founded with a clear ambition: to bring clarity to complexity in pensions and benefits. Since then, that ambition has grown into a global business supporting over 1,100 clients and more than 6 million members and participants — and we’re only just getting started. From building smarter platforms to delivering more human experiences, our people are transforming the way benefits and pensions work. We’re simplifying the complex, modernising legacy systems, and reshaping the member journey — all driven by a belief in doing things differently. Our brand video below captures the essence of what we’ve built so far — and what’s possible when people and technology come together to build better. Watch the full video here: https://lnkd.in/deMFdxuJ

Team Aptia is stepping up to support Cancer Research UK On Saturday 21st June, members of our Leatherhead team will be taking part in the Cancer Research Big Hike – Jurassic Coast. This marathon-distance challenge covers 26.2 miles and over 2,400 feet of elevation — starting at Corfe Castle, passing Swanage and Old Harry’s Rocks, and returning via the Purbeck Way. The team is taking on this incredible challenge to raise funds for life-saving research and to show solidarity with colleagues going through difficult times. A special thank you to our hikers for their dedication and effort: Jennifer Shea Daniel Ratcliffe Debra Parkar Jodie Carter Dean Howarth We’d be grateful for your support — every donation makes a difference. You can sponsor the team here: 👉 https://lnkd.in/eFn9gdcY #TeamAptia #CancerResearchUK #FundraisingChallenge #JurassicCoast #LifeAtAptia #MakingADifference

TPR’s General Code – Six Key Points for Pension Schemes More than a year has passed since the Pensions Regulator published its general code. In this article, John Wilson lists important things for trustees to think about as own risk assessments loom, projects complicate plans and advisers get booked up. John also reminds us that complying with the code is a continuing process – and a chance to learn and improve. Read more: https://lnkd.in/eJjt5fq8 #Aptia #TPR #pensionschemes #pensionsregulator

Honored to host our Client Advisory Board in Austin last week. We gathered a diverse group of our clients to share ideas, tackle tough questions, and collaborate on how we can continue evolving our solutions to better serve their employees and retirees. From open conversations to forward-thinking discussions, the insights we gained are already helping shape what’s next. Here’s to stronger partnerships—and building the future of benefits administration, together. #ClientAdvisoryBoard #FutureForward #Aptia #BenefitsAdministration