Start a Pixel Care+ claim for your device

File a claim

All claims must be filed within 90 days of the incident.

You can file a Pixel Care+ claim in two ways:

Self-serve portal:
1. Go to the Pixel Care+ management page.
2. To check the warranty status and coverage details, select your device.
3. To submit your claim, follow the prompts in the self-serve portal.
Customer support: For assistance with claim filing, contact customer support. Support is available from Monday through Sunday, from 7:00 AM—11:00 PM CST.

Claim limits:
- Pixel Care+: Unlimited Accidental Damage from Handling (“ADH”) and post-warranty mechanical or electrical breakdown claims.
- Pixel Care+ with Loss and Theft: Unlimited Accidental Damage from Handling (“ADH”), other Physical Damage, and post-warranty Mechanical or Electrical Claims; Two (2) Loss and Theft claims per rolling 12 month period.
Coverage limits and exclusions: All exclusions and limitations can be found in full terms and conditions.

Repair eligibility: Walk-in repair is only available for select devices and failures. Walk-in repair locations aren’t available in all states. Check locations here.
- To check parts availability ahead of time, call the repair center.
Parts: Replacement parts used for repairs will come from authentic Google parts.

Replacement location: If approved for a replacement, your replacement device must be shipped to the same country or region where you bought the coverage.
Replacement type: Claims may be fulfilled with new or refurbished devices and may be the same or similar model of like kind and quality.
Shipping Times: Replacement devices typically ship the next business day.
Non-return fees: You can avoid a non-return fee by returning your damaged or malfunctioning device within 14 days.

For the full program details, read the Pixel Care+ terms and conditions.

For Fi group plans, only the device purchaser can file Pixel Care+ claims for the device.