Emergency calling with Nest Aware

• You're physically in your home.
• You have a paid subscription to Nest Aware.
• You have a working internet connection.
• You have installed the latest version of the Home app on your phone.
• To make emergency calls from the Home app, you'll need to have a Nest Camera or enable sound detection on your speakers or displays (like Google Home or Google Nest Hub).
• Location permissions are turned on for the Home app in your phone's Settings.

Set up Emergency calling

1. Open the Google Home app .
2. At the top right, tap your Profile picture or Initial Settings .
3. Tap Subscriptions Nest Aware Emergency calling.
4. Follow the onscreen instructions to complete setup.
5. Return to the Emergency calling screen in Settings to check your verification status. Verification usually takes about one minute to complete.

If your address hasn't been verified, go to this troubleshooting article for more help. Until your address is verified, your 911 calls will be routed to a national 911 call center.

Tip: When you call emergency services from the Home app, the number you call from will be shown to the 911 call center.

Turn off Emergency calling

When you turn Emergency calling off, you turn it off for everyone you share the Nest Aware subscription with. To turn Emergency calling back on, go through the steps in "Set up Emergency calling" again.

1. Open the Google Home app .
2. Tap Settings Subscriptions Nest Aware Emergency calling.
3. At the bottom, tap Turn off Emergency calling.

Update your address

• You need to have an address set up in the Home app in order for Emergency calling to work.
• When you change your address, you'll need to repeat the set up process.
• If you remove your address from the Home app, certain features will become unavailable, including Emergency calling.
• If you need to change your address, you'll need to go through the Emergency calling setup process again.
• If you change your home address to an address outside of the US, Emergency calling won't be available.

• Sound detection events
  • Emergency events appear in Activity if the sound of a smoke alarm, carbon monoxide alarm, or breaking glass is heard by your speakers or displays. Emergency calling is only available in emergency events for a limited amount of time following the event. Tap Emergency at the bottom of the screen.
• Camera events
  • Emergency calling appears in all saved camera clips that appear in Activity . Tap the thumbnail of the video clip to switch to the live view for that camera. Emergency calling is on the bottom right. Tip: Not all camera events are emergency situations.
• Camera live view
  • Select the camera that covers the area you need to open the live video feed. Near the bottom of the screen, tap More Call emergency services.

Important: Before you call emergency services, make sure the event is an actual emergency. Tap Play or Listen live on the event, or use your Nest camera to find out what’s going on in your home.

1. Tap the camera or event menu E911 Call emergency services.
2. Tap Call. The phone number that appears on screen will connect you to the 911 call center closest to your home.
   • You'll find this 10-digit number in your phone's call history instead of 911.
   • The Home app uses this number to route your call to the emergency call center closest to your home.
   • This number isn’t a direct number to the emergency call center.
   • This is a temporary number. You should not use this number to make further phone calls to 911.