Contentsquare

We're thrilled to unveil Sense - our brand new suite of AI-powered capabilities that's set to revolutionize digital experience analytics. With Sense, teams can now: ⚡ Automate complex analysis 🔍 Surface instant insights ✅ Move from data to action within minutes Say goodbye to heavy lifting and hello to smarter, faster decision-making. Built directly into the Contentsquare platform, Sense helps you optimize customer journeys quickly and at scale. Learn more 👉 https://lnkd.in/ec6XUwsh #DigitalExperience #AIAnalytics #CustomerExperience #AI

You might need a crystal ball to predict the future. But for better, deeper customer insights, all you need is Sense, Contentsquare’s AI agent. With Sense, you can: ✓ Spot patterns and pain points in real time ✓ Understand what leads to conversions (and what doesn’t) ✓ Decide what to do next with AI-powered recommendations ✓ Unlock the “why” behind customer behaviors No more guesswork. Just smarter, faster decisions that create experiences people love. Make Sense of what customers want. Find out more about your customer behavior today. 👉https://okt.to/V7X2hY #AI #CustomerExperience #DigitalIntelligence #ExperienceAnalytics

The definition of success in product development is hazy, especially when you're balancing outcomes, adoption, and experience. ⚖️ Your team needs a clear, actionable path for measuring product performance. That requires metrics that go beyond output. Here are the five key indicators that demonstrate your product's success: Breadth: How many users have adopted this product? Frequency: Within a given time period, how often do users engage with it? Depth: How much does this product matter to users? Usability: How hard is it to use? Sentiment: How do users feel about this product? We’ve created a new ebook with a fillable worksheet to help you and your team apply the framework right away. Get the full workbook. 👉 https://okt.to/JH8q1z #ProductDevelopment #PerformanceMetrics #CX

🌟 It’s Intern & Apprentice Appreciation Week at Contentsquare! 🌟 From July 28 to August 1, we’re shining a spotlight on the talented interns and apprentices who make Contentsquare such a vibrant, innovative place to work. Your passion and fresh perspectives drive our teams forward every day—we see you, we appreciate you, and we couldn’t do it without you! We love hearing from our former Emerging Talent Program participants, like this recent intern who shared: “During my time as a Contentsquare Intern, I truly felt valued and supported. The Emerging Talent Program not only gave me a strong understanding of the company’s mission, but also empowered me to clarify my own career ambitions. To all the new interns: enjoy this special week—you deserve it!” - Mia Samparani, Partner & Field Marketing Associate Thank you to all our interns and apprentices for your hard work and enthusiasm. #InternAppreciationWeek #EmergingTalent #TeamCSQ #Internship #CareerGrowth

🚨 Big news in CX and AI: Contentsquare is acquiring Loris AI — an AI-first technology specialized in conversation intelligence and agent analytics. Conversations aren’t just support tickets anymore. They’re where brands are made. But most companies still don’t have the tools to understand what’s happening in those conversations, or how to improve them. Loris AI analyzes 100% of conversations to help improve both AI and human agent performance, reduce friction, and deliver more seamless, personalized experiences at scale. By bringing Loris AI into Contentsquare, we’re unlocking a whole new level of understanding, giving companies the tools to analyze, optimize and connect every single interaction, from click to chatbot to human agent. Welcome to the new era of CX intelligence. Let’s go. 👉 https://lnkd.in/gmwfCQHc #CustomerExperience #AI #ConversationIntelligence #CX #Contentsquare #LorisAI #Acquisition #AIanalytics #DigitalExperience #SupportReimagined #ClickToConversation

Your clients want to be more agile and data-driven. What are you doing to help them? 🤔 High-value, low-risk experimentation is the way to build better digital experiences for them. Powerful platforms like Contentsquare and Optimizely turn insights into action and give customers the support they expect. Our partnership means you can: 🔀 Merge and deploy code without having to actually release features 🌐 Analyze, segment, and create an omnichannel experience for your customers 🛠️ Build stronger A/B tests that increase revenue and improve your digital strategy The result? Effective campaigns for your clients without managing tech. Discover how Contentsquare x Optimizely will help you give clients the data-driven insights they’re after. https://okt.to/4q91cv #CustomerExperience #DataAnalytics #Omnichannel

Standing out in financial services has never been easy. Now it’s getting even harder. Traffic is down. Costs are up. And conversions are falling fast. If your customer journeys aren’t optimized, you’re losing ground. Our 2025 Digital Experience Benchmarks Report analyzed 25.2bn page views, 7bn sessions, and 942 websites in 64 countries to uncover what’s happening in financial services CX in 2025. Here’s what you need to know: Traffic is moving to paid Content consumption is dropping User frustration is declining (especially when monitored) Conversion rates are falling hard In a high-cost, low-attention market, your site experience is make or break. Want to outperform the industry in 2025? Start by fixing what matters. Explore the full FinServ CX benchmark report 👉 https://okt.to/au0vfi #UX #FinServ #CustomerExperience

You’re using manual web analytics tools, but you know you’re not getting the full picture. So what’s missing? 🤔 Traditional analytics only tell you what users are doing. To improve your CX, you need to go beyond pageviews and clicks to understand why users do what they do. That’s what behavior analytics are for. But how do you get started? Check out our recent webinar with Merkle | Merkle | Cardinal Path . We break down the pain points of traditional analytics and the steps you can take to level up your CX. 👉 https://okt.to/eYMW8N #Analytics #CustomerExperience #Webinar

Mirakl and Contentsquare are now working together to improve the experience for thousands of users on Mirakl Connect. Mirakl Connect is the central hub that enables brands and sellers to accelerate growth. Through advanced AI-powered tools, it streamlines integration, onboarding, and multichannel sales management across a global network of marketplaces and dropship platforms. By using Contentsquare’s Product Analytics, the Mirakl Connect team can now better understand how vendors navigate the platform, identify where they get stuck, and make smarter decisions to improve the product experience and drive adoption.

You work hard to create the perfect CX. But are you giving users what they actually want? Despite best efforts, 40% of digital interactions still leave customers frustrated. Traditional strategies are just not enough to keep up with rising expectations. Leading brands are integrating AI into their CX strategy to: ✨ Increase conversions in real time with 1:1 personalization 👨🏻💼 Scale customer service without losing the human touch ⚡ Identify and resolve user friction faster 💪 Build trust through seamless, reliable experiences Want to know what this looks like in practice? We partnered with Microsoft to create a step-by-step guide to help teams put AI to work across the entire digital experience. Download the full guide here: https://okt.to/g8MDNo #DX #AI #CustomerExperience