IndianOil ONE 4+

Pathetic service

I booked the Gas cylinder on 4th Feb, the cylinder was not delivered even after 20 days. I raised the ticket and after few days got the message that the issue has been resolved. Upon verification customer care guy told that the issue was resolved but they don’t know what has been resolved. With frustration, I told that I will change my connection to HP or Bharat. That guy was appreciating my decision.
Till time no clue on my booking. I thought of giving negative rating but unfortunately no option.

Developer Response ,

Hi, we regret the inconvenience caused. Please send us your concern to mobility@indianoil.in. We will get back to you at the earliest.

Piece of crap

Honestly speaking, this is the worst app I have ever used. Even college projects done by final year students are way better and stable than this app. Most of the times, it does not work properly or it is dead slow or it will show loading icon for ever. Such a shame we are the users of this of this app. Even free services are way better than this app.

Further update, even after 2-3 years, the app is still in pathetic stage as it was earlier. Updating to latest version also does not work. If there is an issue while loading the Home Screen you F the app, the team should learn to show some meaningful or user friendly messages instead of displaying the loading icon forever.

The app does not work most of the times. You have to extremely lucky as an user to get the app working and to be able to order a cylinder.

Developer Response ,

Kindly reinstall your app. This should resolve your issue. In case you are still facing the problem, please contact us at mobility@indianoil.in with your contact details and relevant screenshots.

Unreliable service with minimal improvements

IOCL’s home delivery service is highly inconsistent and varies depending on the distributor. While IOCL commits quick delivery, in my experience of over 30 years, I have never received a refill on time as committed. Even in 2024 as the world is adapting to technological advancements, IOCL seems to be stuck in the past. When you speak to the distributors employees, you will experience lack of customer orientation and often they behave as if they are doing you a favour by delivering the gas. Cylinder weight, emergencies services are still questionable. Lately, there has been slight improvements in service but yet to see credible and significant improvements in overall service, quality of cylinders (weight) being delivered and emergency services.